Support Forum
Authorize.net error - "The merchant login ID or password is invalid or the account is inactive" - Thu - Apr 28, 2011 - 11:47pm
-
If you run a test order and it gets declined with the declined reason being, ' The merchant login ID or password is invalid or the account is inactive', it means the information entered in your gateway tab for Authorize.net is either incorrect or is not yet available for use.
Please ensure you have followed the steps here:
How do I activate my Authorize.net account and connect it with ThunderTix?
You may need to contact Authorize.net directly to confirm the account is ready for live transactions and that your API Login and Transaction key are correct.
View Our Video Tutorials
Related Discussions
Do I need to complete a questionnaire for PCI compliance?
How do I connect my Authorize.net gateway with ThunderTix?
Where can I get my Verified Gateway Seal for my checkout page?
Declined Card, but Pending Charges on Bank Account
How do I connect my Moneris account with ThunderTix?
What credit card readers will work with Thundertix?
How do I connect my PayPal Payments Pro account to ThunderTix?