Category: Credit Card Processing
We have several options for hardware that integrate with ThunderTix. The hardware you choose is wholly dependent on which payment gateway you use. Please see the list of readers by gateway below:
Stripe Terminal
If your business is based in the United States or Canada and you use Stripe
Since the Square reader can only connect to one app at a time, you’ll need to pair it directly within the ThunderTix app and not the Square app. If both apps are installed and active, they’ll compete for the reader, which prevents a secure connection. While it may be possible to kee
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Yes. After getting your Credit Card Processing Gateway created, you may receive an email from your payment gateway for your PCI Compliance certification. You will need to complete a questionnaire once a year to maintain your compliance.
Below are answers to some of the questions you m
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Below are answers to some of the questions you m
Yes! ThunderTix maintains strict PCI compliance with both an annual questionnaire and a scan that is performed by a third party software each quarter.
Secure PCI, a third-party software, scans the ThunderTix platform checking for security and any potential threats or exploits. We rece
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Secure PCI, a third-party software, scans the ThunderTix platform checking for security and any potential threats or exploits. We rece
Declined Reason: A duplicate transaction has been submitted
Authorize.net has a function to prevent a duplicate transaction from taking place for the customer's protection. This is their way of saying:
"Oops, it looks like you submitted the same transaction twice, and we want to stop y
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Authorize.net has a function to prevent a duplicate transaction from taking place for the customer's protection. This is their way of saying:
"Oops, it looks like you submitted the same transaction twice, and we want to stop y
The Square terminal allows you to quickly capture credit card data and pass it to Square for processing orders in ThunderTix. To use a Square terminal, first sign up for Square following the directions in our tutorial, How do I integrate the Square payment gateway with ThunderTix?
The
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Running a Test Transaction
Once you have an event created, you can run a test transaction to test your gateway sale to make sure everything is working properly before going live.
- Head to the: Event Manager
- Choose an event to test with by clicking on the name of the event
- Next, click th
Connecting the Stripe Terminal to ThunderTix
What is the Stripe Terminal?
Once you have connected your Stripe gateway, please ensure that you are using compatible credit card terminal hardware. Visit the Hardware Tab of ThunderTix to see Stripe compatible hardware options, which are al
Your payment gateway determines which types of credit cards are used. Should you wish to remove specific credit card companies such as American Express and allow only Visa and Mastercard, your payment gateway may have these options. For example, Authorize.net allows you to decide whi
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Square handles all of the payments from your ticket proceeds, season packages, merchandise, etc. from Square to your preferred bank account. Within your Square Dashboard, you can see the status of all pending funds and you can connect your preferred checking account to your Square acc
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If you haven't already created your Square account, please signup here. Once complete and approved, you'll login and locate your Square credentials to allow secure processing of credit cards directly from ThunderTix.
Connecting your Square Account
- Login as an admin of your ThunderTix ac
This is a step by step tutorial of how to authorize credit card transactions from a mobile device, how to grant permissions, connect with the reader, and charge a card using the Square reader (the exact model shown in the image below).
This guide refers only to the Square reader for
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This guide refers only to the Square reader for
Changes to the "Credit Card" tab
The checkout process for Authorize.net is changing as of January 19th. As of that time, when you or anyone who works at the box office starts a new order and get to the checkout page, you will no longer see the credit card fields in the Credit Card tab
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If the transaction is declined and the message says ‘Security Header is not valid’, check your PayPal account to see if it is active or still pending. You may need to contact PayPal directly to ensure you have the correct PayPal Website Payments Pro account and that it is active and r
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When a customer purchase tickets through your ThunderTix events, credit cards are processed with your payment gateway. The company name shown on their bank statements comes from the way you enter it within your account settings of your payment gateway.
If you need to change your busi
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If you need to change your busi
You may want to capture the credit card information from a customer, but not charge the card until a later date. This is considered "Authorize then capture". At this time, all credit cards processed in ThunderTix use the "Authorize and Capture" method which means that the card is char
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There is not currently a way to set up different payment gateways for different events. ThunderTix accounts can be linked to only one payment gateway.
There are 3 options:
There are 3 options:
- You can change the gateway, and then change it back, if the events are not on sale at the same time.
- You can open
The BBPOS Chipper and M2 Reader are Bluetooth credit card readers available directly from Stripe. The Chipper and Reader work wirelessly using ThunderTix App for iOS on iPhones and iPads as an alternative to the Unimag II (which connected through the headphone jack). The ThunderTix Ap
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Many payment gateways charge both a credit card processing fee and a transaction fee. For example, Stripe charges a 2.9% fee for all major credit card transactions and a $0.30 transaction fee. We have now created a way to automatically determine those fees for each credit card transa
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Stripe offers support by chat, phone, or email...whichever you prefer. Here's how to initiate contact with your Stripe support team:
- Log into your Stripe account.
- Click Help in the top menu > Support Articles
- In the right menu, click Contact Support. A mini-window will appear in the b
If you are experiencing issues with the touchscreen on your Square Terminal, restarting your device usually resolves the issue. To restart your Square Terminal, press the power button on the side of your Square Terminal and release once the screen is black. Once you’ve restarted, plea
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If you are a Stripe user, your patrons may notice an "autofill link" option in the credit card entry box on the checkout page:
Screenshot 2024-01-31 at 1.48.02 PM.png 86.31 KB
Stripe automatically enables Link in the Card Element for all businesses with granted access (no code changes a
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Screenshot 2024-01-31 at 1.48.02 PM.png 86.31 KBStripe automatically enables Link in the Card Element for all businesses with granted access (no code changes a
Chargebacks are a disappointing but unfortunate fact of online transactions. In general, when these occur, it is usually after the event has occurred. When you are informed about the chargeback, it makes sense to reflect these lost revenues and unsold seats in your reports.
Since the m
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Since the m
This error on the checkout page comes directly from Authorize.net. This is because your account with Authorize.net has marked the setting that requires the the "shipping first name" to be required field for all purchases. Since ThunderTix does not require a shipping address nor is t
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First, log into your Authorize.net gateway.
For New ThunderTix Accounts Only: Activation & Test Mode
- Once logged into Authorize.net, you should see a red bar across the top of the page that states you are in Test Mode
- In the left menu, beneath Account, click Settings
- In the center of
To get the credentials for your Moneris eSelect Plus account:
- Log in to Moneris using your Username, Store ID and Password.
- On the MY ACCOUNT tab, copy and save your Store ID (shown at the top of the page before your business name) either in a file on your computer or written down. You'
When using an iframe to embed events into your own website, customers may not recognize the page is secure like when you go directly to your public URL on the ThunderTix URL. When going to your own URL, you can see the secure "https" and the appearance of a "lock" icon.
This is the s
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This is the s
The payment gateway is what allows you to accept credit cards online from your customers. The payment gateway is responsible for processing the credit card purchase and depositing the proceeds directly to your preferred checking account each day. All revenues will be deposited direct
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UPDATE: As of June 2020, ThunderTix no longer supports PayHub as an available payment gateway.
What is a Payment Gateway and how do I connect it to ThunderTix?
What is a Payment Gateway and how do I connect it to ThunderTix?
Once your BeanStream account has been finalized and created, do the following:
1. Login to BeanStream using your Company, User Login and Password.
2. Obtain your Merchant ID, Password, and Username.
1. Login to BeanStream using your Company, User Login and Password.
2. Obtain your Merchant ID, Password, and Username.
ThunderTix Integration
- Login as the primary admin of the account. Only the primary admin c
