UPDATE: As of June 2020, ThunderTix no longer supports PagoFacil as an available payment gateway.

What is a Payment Gateway and how do I connect it to ThunderTix?

UPDATE: As of June 2021, ThunderTix is no longer supporting the Orbital Chase Paymentech gateway.

Once your Orbital Chase Paymentech account has been finalized and created:

IMPORTANT: You need to have an Authorized Contact on your Chase account contact your Chase representat... (continued)

When trying to process a credit card, I am getting the following error:

'This account has not been given the permission(s) required for this request.'

This is an error that is generated from your Authorize.net account. Please contact Authorize.net to find out why your account... (continued)

As an Internet-based solution, ThunderTix is built with a connection to your payment gateway using an Internet merchant account. By definition, Internet merchant accounts are considered 100% "card-not-present" transactions. The USB credit card reader many of you use with ThunderTix ... (continued)

At times, credit cards can be declined due to the entered billing address not matching the address connected with the credit card bank statement. In this case, you may want to process an order on their behalf, as the same address requirement is not needed as a logged-in user.

Fro... (continued)

ThunderTix currently has a 10 minute time period for a customer to complete the order once they've gotten to the checkout page. Since paying via PayPal leads the customer away from your site (and the ThunderTix event they are buying), we are unable to add PayPal as a payment option d... (continued)

The boxes that you check in your ThunderTix account are for display purposes only. We show the checked credit card icons to the buyer so that they know what you accept prior to attempting a purchase with a non accepted card.

Check with your merchant account and gateway provider to... (continued)

As of July 31, 2020 PayPal Payments Pro is no longer being supported.

If your orders are being declined and your customer see the following message:

There was a problem. "User authentication failed due to invalid authentication values"

That means that your API credentials with Authorize.net are no longer valid. Please follow the steps below for "... (continued)

At times, buyers will attempt to buy tickets through ThunderTix and received an error message that their address did not match their zip code. They may even try purchasing again and get several pending charges on their credit card or shown on their online bank account. With an Auth... (continued)

The Address Verification Service (AVS) is used to validate the address that is on file with your customer’s credit card issuer for domestic transactions. However, in most cases, credit card institutions outside of the US do not support AVS. The result is that most international transa... (continued)

Many of our venues stop processing via a retail swipe machine since all transactions (both selling and reserving seats) will need to go through ThunderTix. We offer USB credit card swipes to make the transactions in the box office fast and easy. That way, all reports for both tickets... (continued)