Support Forum
How can I process an order by credit card for a customer whose card was declined? - Tue - May 10, 2011 - 10:48am
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At times, credit cards can be declined due to the entered billing address not matching the address connected with the credit card bank statement. In this case, you may want to process an order on their behalf, as the same address requirement is not needed as a logged-in user.
From the Event Manager, click Manage. Then choose the right date and click "Sell".
Enter in the desired number of tickets and their customer information, including email and phone. This time as a system administrator, you'll be able to leave the address fields blank to bypass the Address Verification Service from your payment gateway.
Alternatively, you can change your settings in your payment gateway to accept transactions when the address is a mismatch.
FYI: you will be charged higher per-transaction fees from the bank on any transaction where there's a 'no match' on the address, but the choice is ultimately yours on how you handle it.
