Support Forum
Authorize.net Error: "User authentication failed due to invalid authentication values" - Wed - Aug 21, 2019 - 12:39pm
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If your orders are being declined and your customer see the following message:
There was a problem. "User authentication failed due to invalid authentication values"
That means that your API credentials with Authorize.net are no longer valid. Please follow the steps below for "Obtaining your API information from Authorize.net".
How do I activate my Authorize.net account and connect it with ThunderTix?
View our video tutorials
Do I need to complete a questionnaire for PCI compliance?
How do I connect my Authorize.net gateway with ThunderTix?
Where can I get my Verified Gateway Seal for my checkout page?
Declined Card, but Pending Charges on Bank Account
How do I connect my Moneris account with ThunderTix?
What credit card readers will work with ThunderTix?
Authorize.net error - "The merchant login ID or password is invalid or the account is inactive"