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Category: Credit Card Processing

How do I connect my Braintree payment gateway with ThunderTix?

To get the credentials from your Braintree account:

  1. Log in to your Braintree account using your Username and Password

  2. Once logged in you will need to retrieve your Merchant ID, Public Key, and Private Key

  3. Under the Account section, click on My User

  4. The information you need is under the AP

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BBPOS WisePOS E vs. M2

The BBPOS WisePOS E is the best option if you will be using a browser, which is perfect for something like a Merch table. It will not work with the App. Further, the App has not yet been updated to only sell Products (Merch) without tickets.

The M2 works for the App. Neither option wor
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Which Stripe reader should I use?

There are 2 ways you can sell tickets through ThunderTix using an iPad.  

1. Using a browser the same way you do on a laptop or computer
2. Using the ThunderTix App for iOS available on the App Store

When you use a browser, you have access to 100% of the functionality available during th
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What are the recommended AVS settings in Authorize.net?

The Address Verification Service (AVS) is a tool designed by bankcard processors to assist in identifying potentially fraudulent credit card transactions. For every credit card authorization, AVS compares the billing address and ZIP code provided by the customer to the address and ZIP
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What is the Stripe Terminal?


Insert, Tap, and Swipe Credit Cards

ThunderTix now supports the Stripe Terminal for chip and "tap" payments. If you use Stripe as your payment gateway, you now have an opportunity to use the BBPOS WisePOS E, a pre-certified card reader provided directly from Stripe (provided that your
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I cannot connect my Stripe BBPOS WisePOS terminal to ThunderTix

If you cannot connect to a Stripe Terminal reader from your point-of-sale device, your network might have a firewall blocking the protocols and ports the devices use to connect to the readers. Please see the Stripe troubleshooting article below to help resolve the issue and connect th
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Failed to connect: Could not communicate with the Reader. Please make sure your reader is online and on the same network as your device.

If you purchased a Stripe Terminal, and upon attempting to connect it to your ThunderTix account, you get this message:


Failed to connect: Could not communicate with the Reader.
Please make sure your reader is online and on the same network as your device.
See https://support.stripe... (continued)

How do I change my payment gateway?

If you elect to open an account with a different payment gateway than the one currently connected to your ThunderTix account, you can enter the new credentials into your Gateway tab to connect it at any time.

To switch your payment gateway to a new one, please follow the steps below:
1
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How do I use Stripe as my gateway with ThunderTix?


Creating a New Stripe Account 

If you don't have a Stripe payment gateway, you can sign up for a new account right from within your ThunderTix account settings. 

  1. Log in as an admin of your account. Only admins can edit Gateway settings.

  2. Click the Cogs icon in the top menu, and click on G

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Is ThunderTix, and my events listing with ThunderTix, SHA2 compliant?

We were recently asked if ThunderTix was SHA2 compliant since Elavon (one of the available payment gateways for credit card processing) has a deadline for all customers to upgrade to a SHA2 encryption very soon. As SHA1 has been deprecated due to its security vulnerabilities, it is im
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How do I connect my Elavon gateway to ThunderTix?

Once your Elavon account has been finalized and created: 



  1. Login to Elavon using your Account ID, User ID and Password.

  2. Once logged in, you'll need to obtain your Merchant ID and PIN code.

  3. Hover over the User tab.

  4. Click "Change PIN". (Note: we will not be changing it, but this is the only

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Where can I get my Verified Gateway Seal for my checkout page?


Authorize.net 



  1. Login to your Authorize.net account. 

  2.  In the left menu under 'Account', click Verified Merchant Seal.

  3.  Accept the terms and conditions and then edit the Domains List. 

  4.  Add: yourwebsite.thundertix.com and then click Submit. Note: The address should NOT include the 'http://

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How do I edit my fraud settings with Authorize.net?

In the left-hand menu of Authorize.net under "Tools", click "Fraud Detection Suite".

This will take you to the many settings available for various cases available. The most common reasons a card is declined is for an incorrect CVV or incorrect billing address from that which is connect
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Authorize.net error - "The merchant login ID or password is invalid or the account is inactive"

If you run a test order and it gets declined with the declined reason being, ' The merchant login ID or password is invalid or the account is inactive', it means the information entered in your gateway tab for Authorize.net is either incorrect or is not yet available for use.

Please e
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Authorize.net error: 'Street address and postal code do not match'

Upon an attempted checkout, customers may receive the error, 'Street address and postal code do not match.'  Transaction errors are created by your gateway and sent to ThunderTix for display. To help learn more details, it may be helpful to log in to your gateway account and review th
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Paypal Error Code: 'This transaction cannot be processed.'

If as a Paypal Payments Pro user you receive the error message, 'This transaction cannot be processed.' it could be anything from an IP address not being submitted with the transaction to the card being from out of the country or even the ambiguous error 'This is a Paypal internal err
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How can I change my credit card batches to charge monthly instead of daily?

With some payment gateways, you have the option to set up your credit card fees to be drafted at one time at the beginning of each month rather than with each daily batch. Contact your merchant service provider and request that you prefer monthly fee batching.

My customer said his payment was declined. How can I learn the reason?

You can learn more about a declined order through ThunderTix Orders listing.


  1. Click the Orders tab

  2. Check the box to show Only declined orders

  3. Add a date range or Customer last name, if needed

  4. Click Search

  5. Click the Order ID

The reason for the decline is listed at the top ... (continued)

Why am I getting a "Return failed" error when I try to issue a refund?

Return failed. There was a problem refunding to the customer. Possible reasons for failure to process a refund are:


  • - The transaction has not yet been settled by the payment gateway

  • - The amount you've specified is larger than the amount of the original transaction

  • - It has been

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Why can't I process a return when a transaction was more than 120 days ago?

Many gateways limit the length of time after a transaction was initially processed to process refunds. With some gateways, like Authorize.net, you will be unable to process a refund directly onto the customer's credit card if the transaction occurred more than 120 days ago. The time... (continued)

Why does Beanstream say an email address is required even when I enter one?

ThunderTix does not send email addresses to Beanstream, so when you see the error 'Enter an email address' even when entering an email address, it is a response from your gateway saying they did not receive it. Beanstream combines the requirement to send both an street address and an... (continued)

How do I connect my BluePay gateway to ThunderTix?

UPDATE: As of June 2020, ThunderTix no longer supports BluePay as an available payment gateway.


What is a Payment Gateway and how do I connect it to ThunderTix?

Can I use my First Data E4 Global (Payeezy) payment gateway with ThunderTix?

UPDATE: As of June 2020, ThunderTix no longer supports First Data or Payeezy as an available payment gateway.


What is a Payment Gateway and how do I connect it to ThunderTix?

Credit Card Swipe is not working unless I enter CVV code before swiping

It sounds like the CVV code is being required due to security settings in your payment gateway settings. Once you change these, you will be able to swipe the card without entering the CVV code first. Changing settings for an Authorize.net account:


  • Login to your Account

  • In the m

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How do I connect my USA Epay gateway to ThunderTix?

UPDATE: As of June 2020, ThunderTix no longer supports USA ePay as an available payment gateway.


What is a Payment Gateway and how do I connect it to ThunderTix?

Can I use my OpenPay payment gateway with ThunderTix?

UPDATE: As of June 2020, ThunderTix no longer supports OpenPay as an available payment gateway.


What is a Payment Gateway and how do I connect it to ThunderTix?

Can I use my Omise payment gateway with ThunderTix?

UPDATE: As of June 2020, ThunderTix no longer supports Omise as an available payment gateway.


What is a Payment Gateway and how do I connect it to ThunderTix?

Can I use my SecureNet payment gateway with ThunderTix?

UPDATE: As of June 2020, ThunderTix no longer supports SecureNet as an available payment gateway.


What is a Payment Gateway and how do I connect it to ThunderTix?

Can I use the CyberSource payment gateway with ThunderTix?

UPDATE: As of June 2020, ThunderTix no longer supports CyberSource as an available payment gateway.


What is a Payment Gateway and how do I connect it to ThunderTix?

Can I use the Transfirst gateway with ThunderTix?

UPDATE: As of June 2020, ThunderTix no longer supports Transfirst as an available payment gateway.


What is a Payment Gateway and how do I connect it to ThunderTix?