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My customer said his payment was declined. How can I learn the reason? - Fri - Jun 3, 2011 - 6:18pm

  • Posted by Dawn Updated: Jun 2021 0 Comments Credit Card Processing

    You can learn more about a declined order through ThunderTix Orders listing.

    1. Click the Orders tab
    2. Check the box to show Only declined orders
    3. Add a date range or Customer last name, if needed
    4. Click Search
    5. Click the Order ID

    The reason for the decline is listed at the top of the page. Alternatively, you can check with your gateway by logging in to your gateway account.

    Common reasons for a declined transaction include:

    1. Address mismatch – the address entered did not match the card address on file
    2. Name mismatch
    3. Incorrect expiration date
    4. Missing credit card verification code (CVC or CCV) — The code is on the back of the credit card
    5. Insufficient funds
    6. Inactive or canceled card

    View a list of all Declined Reasons at the links below: Support Guide

    PayPal Support