Why am I getting a "Return failed" error when I try to issue a refund? - Tue - May 10, 2011 - 11:34am

Dawn Green
May 2011 ⚬ 0 Comments Credit Card Processing
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Return failed. There was a problem refunding to the customer. Possible reasons for failure to process a refund are:



• - The transaction has not yet been settled by the payment gateway


• - The amount you've specified is larger than the amount of the original transaction


• - It has been longer than 120 days since the original transaction. The referenced transaction does not meet the criteria for issuing a credit




If you are seeing this message when attempting to do a refund, it is due to one of the 3 reasons listed above. Most often, it is the first reason -- A refund back to the credit card cannot take place until the payment has settled. It usually takes a full 24 hours for a payment to settle before it can be refunded back to the customer. So, try doing to refund again tomorrow after a full 24 hours has passed.
For now, you can return the tickets purchased back to your inventory so that they are available for someone else to purchase. Select the seats to be returned, leave the Refund Amount blank, and click 'Process Return'.

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