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Failed to connect: Could not communicate with the Reader. Please make sure your reader is online and on the same network as your device. - Tue - Jul 11, 2023 - 6:46pm
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If you purchased a Stripe Terminal, and upon attempting to connect it to your ThunderTix account, you get this message:
Failed to connect: Could not communicate with the Reader. Please make sure your reader is online and on the same network as your device. See https://support.stripe.com/questions/terminal-connectivity-issues for more details.
You may need to manually add a new DNS address (8.8.8.8) to the local device network settings (your computer). Certain WIFI networks use default DNS addresses that do not list local device addresses.
Further information related to this connection error message:
https://support.stripe.com/questions/the-stripe-terminal-sdk-is-encountering-dns-errors-when-connecting-to-an-internet-reader
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