Why does Beanstream say an email address is required even when I enter one? - Thu - Aug 2, 2012 - 1:24pm

Posted by Dawn Updated: Jun 2021 0 Comments Credit Card Processing
ThunderTix does not send email addresses to Beanstream, so when you see the error 'Enter an email address' even when entering an email address, it is a response from your gateway saying they did not receive it. Beanstream combines the requirement to send both an street address and an email address in one setting, so dropping the requirement on your Beanstream account will fix the issue. Don't worry though, for all purchases by the general public, ThunderTix requires the street address and this is sent to Beanstream for processing.Here is how to fix the issue:
1. Log into your Beanstream account at https://www.beanstream.com/admin/sDefault.asp
2. On the left hand side, click on 'administration' to expand the menu.
3. Click 'account settings' to expand the menu again.
4. Click 'order settings'.
5. Under 'Transaction Validation Options' scroll down to the checkbox that reads, 'Billing address optional'.
6. Click 'Update'.
Try running your transaction again.
UPDATE: As of June 2020, ThunderTix no longer supports Beanstream as an available payment gateway.

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