When someone files a chargeback and wins how do I return the items to inventory? - Thu - Dec 7, 2023 - 4:42am

Dawn Green
Updated: Dec 2023 ⚬ 0 Comments Credit Card Processing
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Chargebacks are a disappointing but unfortunate fact of online transactions. In general, when these occur, it is usually after the event has occurred. When you are informed about the chargeback, it makes sense to reflect these lost revenues and unsold seats in your reports.

Since the money has already been taken, you do not want to perform a refund. Doing so might provide a subsequent refund on an already reversed charge. If you wish to reflect that the money has already been returned, please perform an "external refund" as explained here. This has the effect of removing uncollected revenue and providing accurate reports without refunding the actual money.

Instead, perform a refund of the tickets without refunding the money to the customer. To return only the tickets to inventory, please navigate to the Orders page in the left menu:


1. Perform a search for your order
2. Click on the Order ID
3. Click the "Initiate Refund" button
4. Select the desired ticket quantities you want to return to inventory under the Quantity column
5. Change the Refund Amount to $0
6. If desired, enter a reason for the refund
7. Click the Process Refund button

The above process will invalidate the tickets and barcodes, and the tickets will be sent back to the total inventory. You can add a comment on the order saying it was a chargeback. 

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