Support Forum
Why is my Square terminal showing a black screen on checkout? - Fri - Feb 9, 2024 - 3:07pm
-
If you are experiencing issues with the touchscreen on your Square Terminal, restarting your device usually resolves the issue. To restart your Square Terminal, press the power button on the side of your Square Terminal and release once the screen is black. Once you’ve restarted, please also make sure your Square Terminal has the latest software.
To update your Square Terminal software, tap the three horizontal lines in the upper left corner and select Settings. Scroll to the device section, tap General > About Terminal > Software Update.
If that doesn't work, you may need to contact Square Support to learn more.
View our video tutorials
Do I need to complete a questionnaire for PCI compliance?
How do I connect my Authorize.net gateway with ThunderTix?
Where can I get my Verified Gateway Seal for my checkout page?
Declined Card, but Pending Charges on Bank Account
How do I connect my Moneris account with ThunderTix?
What credit card readers will work with ThunderTix?
Authorize.net error - "The merchant login ID or password is invalid or the account is inactive"
