What is the "single seat" option on seating charts? - Wed - Oct 6, 2021 - 9:39am

Stacy Chapman
Oct 2021 ⚬ 0 Comments Reserved Seating
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There are three options for managing single empty seats in your reserved seating charts:


• Disabled – Allows single empty seats to be left anywhere on the seating chart.
• Allow Aisle (Default) – Prevents single empty seats in the middle of a row but allows them on the aisle. 
• No Single Seats – Prevents single empty seats anywhere on the chart, including aisles. 
If customers are unable to purchase seats due to a "single seat" rule, it means the Single Seat Prevention setting is enabled. This setting applies only to the general public—logged-in users (such as staff) can still leave empty single seats if needed.

Enforcing the Single Seat Algorithm


There are two ways to apply the single seat prevention algorithm:


1. Default Setting (Allow Aisle) – This prevents empty single seats in the middle of rows while allowing them on aisles.
2. Most Restrictive Setting (No Single Seats) – This prevents single empty seats anywhere in the venue, including aisles.

Managing Single Seat Prevention Per Event


Each event inherits the single seat prevention setting from its assigned seating chart. However, you can adjust this per event:


1. Head to Event Manager >> Locate the name of your event >> Public Display >> Seating Configuration
2. Select one of the following options from Single seat prevention.

   

3.  Click anywhere on the page to save your changes.




 Note: If the event setting and seating chart setting do not match, we will use the single seat setting assigned on the event.  The event setting overrides the setting on the chart.


Disabling Single Seat Prevention on a Seating Chart


If you want to disable single seat prevention entirely:


1. Go to the Seating Charts tab.
2. Find the chart you need to edit.
3. Under Single Seat, click until it says Disabled.
You can re-enable this setting at any time if needed.

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