Category: Reserved Seating
In certain instances, you may want all seats at a table/booth to be sold together, meaning that if a patron clicks on one seat at the table, all seats will be selected. This is the option to "sell all seats at a table together" or force patrons to purchase an entire table. Here is how
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There are three options for managing single empty seats in your reserved seating charts:
-
Disabled – Allows single empty seats to be left anywhere on the seating chart. -
Allow Aisle (Default) – Prevents single empty seats in the middle of a row but allows them on the aisle. - No Single Seat
In some cases, you may have seats blocked that at some point will need to be sold/processed. When that time comes, rather than unblocking them and risking that they are snatched up by the general public, we have the option to directly sell these blocked seats.
To do so, you'll want to
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To do so, you'll want to
Creating a PDF version of your seating chart
Follow the steps below to print out the entire chart:
- Head to Events > Event Manager
- Click on the name of your event
- Click the Sell button
- In your browser, click File -> Print to print the page
- To save the seating chart electronically, set the
An unoccupied seat is essentially a "socially distanced" seat, or a seat that will be empty. If you would like to show your patrons that no one will be sitting in a particular seat, you can mark it as unoccupied.
Similar to blocking seats, you can mark seats as unoccupied by first loc
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Similar to blocking seats, you can mark seats as unoccupied by first loc
For reserved seating events that use a custom seating chart, the seat assignment for each ticket is displayed as follows:
“Section Name / Row label / ID”
You can customize the seating name to add a prefix to any or all of the above three seat components (section, row, and seat).
If yo
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“Section Name / Row label / ID”
You can customize the seating name to add a prefix to any or all of the above three seat components (section, row, and seat).
If yo
All blocking and unblocking are now done from the Purchase screen. Please note that the user must have EITHER permission to Edit Events, and/or to Edit Performances.
Please follow the steps below:
Please follow the steps below:
- Click on Events > Event Manager
- Click on the name of the event you wish to edit
- Click the
Once the event is created, you can change the seating from General Admission to your seating chart as long as no tickets had already been sold.
To change the seating configuration for an event, please do the following:
To change the seating configuration for an event, please do the following:
- From your Event Manager >> Click on the name of the event you'd lik
Make sure you have an event with the seating chart assigned to the event with base ticket types to start with. By default, when an event is created with a seating chart, all sections will automatically be priced using the values entered at event creation. You can follow along with the
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If you have seats that you are removing from your venue for a specific show, and you want the total seats available to reflect those removed seats, you can now mark them as "unoccupied" on your seating chart. When you mark seats as "Unoccupied" on any seating chart for a given perfo
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If your box office operations are handled with iPads, you will not be able to block seats by the "hover" and right click to initiate. We turned that feature off for iPad users to make the purchase process go more smoothly.
To see the customer name on an iPad, we now show open seats
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To see the customer name on an iPad, we now show open seats
Hello Lilly,
Do you have any questions about how to submit your seating chart in ThunderTix? Please reach out if so or feel free to schedule a Zoom call with our support staff here: https://meetings.hubspot.com/courtney-iventosch
Do you have any questions about how to submit your seating chart in ThunderTix? Please reach out if so or feel free to schedule a Zoom call with our support staff here: https://meetings.hubspot.com/courtney-iventosch
You can now display a live view of the seating chart at the box office! Our new live monitor display shows real-time availability, so guests can select exactly where they want to sit before their turn to purchase.
To take advantage of the new live monitor, simply add a second monitor
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To take advantage of the new live monitor, simply add a second monitor
We now have an icon for seating charts that notates seats for patrons who are hard of hearing or have hearing impairments. The icon looks like this:
When a patron hovers over the seat, they will see that it is a designated seat for those with hearing impairments.
If you would like seat
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When a patron hovers over the seat, they will see that it is a designated seat for those with hearing impairments.
If you would like seat
We currently do not have a 'Best Seat Available' feature. The 'Best Seat' feature would hypothetically direct customers to the most expensive single seat available, rather than going to a seating chart.
However, there is a feature request for this!
If this is a feature you'd like to s
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However, there is a feature request for this!
If this is a feature you'd like to s
The ADA strongly requires you to accommodate accessibility needs and provide patrons with equal opportunity to purchase these seats as any other patron. If you have accessible seating, please consider adding those seats in your display, so those with accessibility needs may attend yo
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If a patron needs to cancel an order for any reason, there is a way to cancel an order immediately from the admin side if you don't want to wait for the timer to run out.
You have the ability to cancel the order, which will release the seats. The cancel order button is at the bottom ri
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You have the ability to cancel the order, which will release the seats. The cancel order button is at the bottom ri
The new seating charts include many improvements. They can show all sections at once including hybrid layouts of rows and tables. Sections may be shown on an angle, and the layout can include custom shapes and labels for stairs, exits, sound booths, and more. They utilize "pinch and p
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We are able to include general admission sections in your seating charts, so you may sell both reserved and general admission tickets to your events. Simply let us know at the time of seating chart creation.
Once your seating chart is completed, please take the following steps to link
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Once your seating chart is completed, please take the following steps to link
You can prevent single seats from left empty in the middle of the row but you allow a single seat to be left open on the aisle.
This single seat function considers seats to the left and right of each immediate side of a seat. On some seating charts, ADA seats have additional "space" o
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This single seat function considers seats to the left and right of each immediate side of a seat. On some seating charts, ADA seats have additional "space" o
With new and improving seating chart technology, you may find that your older seating charts are not available to you for new events. If you go to your Seating Charts page, you'll probably see that they are no longer active. The seating charts (shown as Type: Original or Tiered on you
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Do you have general admission seating(GA) or standing room in your venue, in addition to your reserved seating? Allow our seating chart team to build your general admission area into your seating chart. Customers will have the opportunity to purchase your general admission (GA) ticket
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If you have a reserved seating chart, you may want to print out your seating chart by section on the day of the event to have it for quick reference to customers purchasing tickets at the box office window. In order for the seating chart to print properly, you may need to alter your b
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There is no way to set a maximum capacity on a reserved seating event. However, you may restrict capacity by using our automatic social distancing which blocks seats between different households as purchases are made.
Enabling social distancing for reserved seating events
Since Thunde
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Enabling social distancing for reserved seating events
Since Thunde
Once you have read our Seating Chart Guide, you will upload the necessary information to your account. To upload the information:
- Click Seating Charts from the left menu
- Click Create New Seating Chart
- Give the seating chart a name -- usually the venue name
- Make any edits to wo
Blocking seats are when -- as a logged-in user -- you are able to right-click on any individual seat to block it from being available for sale. Some venues do this to provide the appearance of having more sold seats than actually exist. Others use it to remove seats that may be unav... (continued)
All wheelchair/accessible seats are added by ThunderTix administrators. Please submit the section, row and seat of each accessible seat you need added to the chart by submitting a support request.
We also offer companion seats that are displayed with a "C" on the seat and the labe... (continued)
Numbered seats are alphabetically ordered rather than numeric, thus numbered seats appear as 1, 11, 12, 2, 21, 22, etc. This is because we save seats as 'strings' rather than integers for seat labels. The reason for this is that we have no way of knowing if a seat is an integer, a l... (continued)
