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Can I request my customers to cover credit card processing fees when making a donation? - Thu - Nov 17, 2022 - 4:02pm

With fundraising campaign donations, you can now request your patrons to cover the credit card processing fees to earn more support from their donation! 

To enable the request from your patrons to cover credit card processing fees with a new fundraising campaign, please follow the steps below:

  1. Head to Giving >> Fundraising Campaigns 
  2. Click Create Campaign 
  3. Under Processing Fee Percentage, enter a percentage to be added to the total donation amount for patrons

To enable the request from your patrons to cover credit card processing fees with an existing fundraising campaign, please follow the steps below: 

  1. Head to Giving >> Fundraising Campaigns 
  2. Locate your campaign and click Edit 
    1. Under PROCESSING FEE PERCENTAGE, enter a percentage to be added to the total donation amount for patrons. For example, you can enter 2% to cover the 2% cost of donations by credit card through ThunderTix.

When patrons contribute to your fundraising campaign, either through an event or through the fundraising campaign alone, they will be invited to cover your credit card processing fees. If customers opt to cover the fees, a new line item on their order, Donation Processing Fee, will appear. 

 
View our video tutorials   Where can I see the total collected donations?   How do I make a donation request? Can I customize the donation wording?   Can my customers make a donation without buying a ticket?   How can I customize the email sent to customers who make a donation through an event?   Fundraising Campaigns and Donations now available on events   Targeted Donation Messaging and Recurring Donations   How do the round-up donations work?