Category: Donations
From the Patron Database, you can export a spreadsheet of the donors and their donation totals within a specified date range. To get a list of donors and their donation totals, navigate to the following:
1. Head to your Patron Database >> Search & Mass Mail
2. Click on the Orders Tab
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1. Head to your Patron Database >> Search & Mass Mail
2. Click on the Orders Tab
You can update a reccuring donation in Stripe without cancelling the current recurring donation.
1. Log into your Stripe account
2. Go to the Customers tab
3. At the top of the Customers tab, click the "Repeat Customers" button
4. Find the customer in question on the short page of returne
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1. Log into your Stripe account
2. Go to the Customers tab
3. At the top of the Customers tab, click the "Repeat Customers" button
4. Find the customer in question on the short page of returne
Absolutely! With AI Assistance, we can help you write your campaign description. This works for existing campaigns and new campaigns.
To use AI assistance on an existing campaign head to Giving > Fundraising Campaign > Edit. Click on the 'AI Assistance- We can write it for you!' butto
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To use AI assistance on an existing campaign head to Giving > Fundraising Campaign > Edit. Click on the 'AI Assistance- We can write it for you!' butto
We provide various searches to retrieve donor histories. Let's cover some of those searches first by navigating to the pages where you can find your information.
- Head to Patron Database > Search & Mass Mail
- Click the Donations tab
- Select an optio
First, you should know that ThunderTix allows you to customize your Donation "thank you" email. Any time a patron gives a donation -- either on an order or through a Campaign -- we automatically send them a "thank you" letterhead to patrons who make a donation equal to or grater than
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When setting up a fundraising campaign in ThunderTix, you’ll come across two helpful tools: Donor Classifications and Donation Levels. While both are used to organize and encourage giving, they serve slightly different purposes. Here’s a breakdown to help you use both effectively:
Dona
Donations may be made as a one time donation or the option to make them recurring.
Monthly Recurring Donations
We know many of you use third party donations platforms to collect monthly recurring donations from your donors. Now, with ThunderTix, you can have your general donations, cam
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Campaigns can now be specified on events
When customers make a donation with an event, the donation can now be specified to a specific fundraising campaign. To take advantage of this new option, edit an existing event where donations are allowed. Select from a list of your existing Fu
To add suggested donation amounts to your event follow the steps below.
Please note that you must have donations enabled for your event for this feature to work.
Please note that you must have donations enabled for your event for this feature to work.
- Head to Event Manager > Donations > Click the gear cog icon next to Donations.
- When prompted click the 'Add Default Donatio
In addition to customizing the donation wording, you can also customize it on the Round Up donation! This discussion is specific to Round Up Donations, please see this discussion about changing the donation text: How do I make a donation request? Can I customize the donation wording?
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When a patron cannot make it to attend a show, the patron has the option to give the tickets back to the venue as a donation rather than requesting a refund back to their credit card.
- Click on the desired Order ID.
- Under Order Change Actions, click Convert to Donation. (see 1st screen
From the Giving tab, you may set Donor Classifications which provide a way for you to categorize donors by their cumulative donations in either a rolling 12-month period or a custom time frame based on your seasonal calendar. Donor classifications are quite similar to fundraising camp
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For any event, you have the ability to enable optional donations.
When you create the event, under the Event Listing tab, after filling out your Event Basics (such as your event's Name, Ticket Types, Date & Time, etc.) scroll to the bottom and click on the menu bar titled Other Option
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When you create the event, under the Event Listing tab, after filling out your Event Basics (such as your event's Name, Ticket Types, Date & Time, etc.) scroll to the bottom and click on the menu bar titled Other Option
Many organizations have a donation range that qualify for various membership levels. For example, one donation range might be $250-$499. We now offer a way to create a suggested default donation amount for specific donor levels.
To take advantage of this feature head to Giving > Fundra
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To take advantage of this feature head to Giving > Fundra
You now have the ability to customize your date range to view Donor Classifications! Previously, the donors were listed based on the last 12 months, but now you can enter and save your preferred calendar dates in Donor Classifications.
To take advantage of this new feature head to Giv
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To take advantage of this new feature head to Giv
Customers can make donations without buying a ticket if you create a Campaign from the Fundraising tab on your left-hand menu (Giving >> Fundraising Campaigns). You can customize your campaign with a description, image, and a financial goal you would like to reach in donations. Each c
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With fundraising campaign donations, you can now request your patrons to cover the credit card processing fees to earn more support from their donation!
To enable the request from your patrons to cover credit card processing fees with a new fundraising campaign, please follow the step
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To enable the request from your patrons to cover credit card processing fees with a new fundraising campaign, please follow the step
You can add to a specific event to a campaign when a customer gets to the checkout page and accept donations on tickets by including one or more campaign options.
Follow these steps to add a campaign (or two!) to your event:
1. Head to Event Manager > Donations > then click the gear i
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Follow these steps to add a campaign (or two!) to your event:
1. Head to Event Manager > Donations > then click the gear i
Donations given by patrons can be recorded on a patron record after the donation has been given.
To backdate donations given by a customer, do the following:
- On the left-hand Menu, head to Patron Database > Search and Mass Mail.
- Enter the patron's last name and click Search Customers.
- S
To reallocate a donation to a different fundraising campaign, you will first need to go into the donation order.
From there, you will click "(Click to change allocation)".
After you click that, a drop-down menu will pop up and you will select what campaign you would like to move the do
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From there, you will click "(Click to change allocation)".
After you click that, a drop-down menu will pop up and you will select what campaign you would like to move the do
This feature is available for Stripe and Square Gateway users only.
We chose Stripe for several reasons:
We chose Stripe for several reasons:
- They offer fantastic rates with no monthly fees.
- Stripe has even lower fees for non-profits.
- Their gateway connection allows us to see errors to help you troubleshoot any refund c
From the Checkout tab of your Account Settings, you can enable a "round up" fundraising campaign during the checkout. When customers reach the final checkout page, if they haven't already made a donation on their order, they will be asked if they are open to rounding up their order to
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In-Kind or non-cash donations can be added and tracked from a patron record.
To track an In-Kind donation given by a customer, do the following:
- Head to your Patron Database > Search and Mass Mail
- Search for the patron from the Customer Data tab and click Search Customers.
- Click on the
If you have not yet provided an Order History import to our customer support team, please do so using the Order History Template found in your Patron Database >> Import Customers. This will allow you to import order history for multiple patrons. This donation history would appear on t
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Absolutely! All donations given should be recorded for accurate data on revenue earned each year and per patron.
To process a donation given by check, please do the following:
To process a donation given by check, please do the following:
- Head to Giving > Fundraising Campaigns
- Select Donate on the fundraising campaign where you want the donation a
When a customer purchases a ticket AND makes a donation on the same order, the customer will receive two confirmation emails, one for the ticket and a separate one for the donation. In addition, if a customer makes a donation through a "Campaign" for fundraising and annual support, th
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When you create an online fundraising campaign, you can attach a "survey". Include up to 5 custom questions for donors to see when they make a donation through an online fundraising campaign.
Here are a few questions you might ask:
Here are a few questions you might ask:
- Is this donation in honor of anyone? If so, please incl
Fundraising campaigns can be set to Public to allow public customers to donate or set to Private to allow only logged-in users to process donations for the campaign.
After the fundraising campaign has been created, click the Public access under the Access column to change it to Privat
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After the fundraising campaign has been created, click the Public access under the Access column to change it to Privat
