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How can I customize the donation round-up modal on my events? - Tue - Jan 28, 2025 - 5:31pm

You can customize the wording patrons see when they’re invited to round up their purchase at checkout. You can also choose the round-up increment, add preset donation amounts, and pick which campaign receives the gifts.

This discussion is specific to round-up donations at checkout. To change the wording of the donation prompt on the event page, please see this discussion: 

Round-up needs to be turned on in two places.

  1. Your account. Go to Account Settings > Checkout Options and find Donations at Checkout. Turn on Invite patrons to round up their purchase. When this is off, round-up never appears on any event.
  2. Your event. Go to Event Manager and click the gear icon beside Donations for your event. Check Include this event in the round-up ask at checkout.

You no longer need the donation prompt on the event page to offer round-up. The two are separate checkboxes, and you can use either one or both.

Customize the round-up wording for an event

  1. Go to Event Manager and click the gear icon beside Donations for your event.
  2. Check Include this event in the round-up ask at checkout, if it isn’t checked already.
  3. Enter your custom wording in the round-up field under that checkbox. If you leave it blank, patrons see the default message with your organization’s name.
  4. Click Save.

When a patron has more than one event in their cart, we show the default message, “Support [your organization’s name] with a donation,” in place of any one event’s custom wording.

Customize the amounts and the campaign

Go to Account Settings > Checkout Options and find Donations at Checkout.

  • Round up to the nearest. Choose $1, $5, or $10. The default is $5.
  • Additional amounts. Optional. Add preset amounts, such as $5, $10, and $20. They appear as buttons after the round-up button, in the order you enter them.
  • Round-up donations go to. Choose the fundraising campaign that receives these gifts, or leave it on Rounding.
The page shows a live preview of what your patrons will see, and your changes save as you go.

Check what each event is set to

The Donations column in Event Manager shows one of four settings for each event:

  • On: the event page donation prompt and the round-up ask at checkout
  • Round-up only: the round-up ask at checkout, with no prompt on the event page
  • Prompt only: the event page prompt, with no round-up ask at checkout
  • Off: neither

Good to know

  • We don’t ask for a round-up when the order already includes a donation.
  • When you turn donations on for an event, the round-up checkbox starts unchecked. Check it to include that event.
  • When you replicate an event, the checkboxes and your custom wording copy to the new event.
  • Packages, season passes, and flex passes still use a single donations switch.

View our video tutorials   Where can I see the total collected donations?   How do I make a donation request? Can I customize the donation wording?   Can my customers make a donation without buying a ticket?   How can I customize the email sent to customers who make a donation through an event?   Fundraising Campaigns and Donations now available on events   Targeted Donation Messaging and Recurring Donations   How do the round-up donations work?