Category: General Support
You now have the ability to search for a patron's account with a partial phone number. This can come in handy if a patron leaves a voicemail and part of the number cuts out.
To search for a patron's phone number head to Patron Database > Patrons Search. Under the 'Patron information'
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To search for a patron's phone number head to Patron Database > Patrons Search. Under the 'Patron information'
Revision and change history
We track changes to various aspects of your ThunderTix account, like events, performances, tickets, products, and account settings, using a revision history. There are several areas in the system you can view revision change history.
To see an overview of r
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We track changes to various aspects of your ThunderTix account, like events, performances, tickets, products, and account settings, using a revision history. There are several areas in the system you can view revision change history.
To see an overview of r
For Macs:
- How to take a screenshot of a selected portion of your screen:
- Press Shift-Command-4.
- Move the crosshair to where you want to start the screenshot, then drag to select an area.
- When you've selected the area you want, release your mouse or trackpad button.
- Find the screenshot as a
Create tasks for easy reminders. With too much to do and too little staff to do it, we are left with "TODO" lists scattered around our home offices, kitchen tables, or on our nightstands! Today, create tasks and set reminders for a future date and time from your ThunderTix portal. We'
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On occasion, you may not have access to WiFi while trying to sell or scan tickets.
Because ThunderTix is a cloud-based platform, it requires an active internet connection to:
Because ThunderTix is a cloud-based platform, it requires an active internet connection to:
- Sell tickets via credit card
- Process payments via credit card
You can be connected to either WIFI or your cellu
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If you are logged into ThunderTix as a venue user, you can process ticket orders on behalf of customers (with the appropriate permissions). At the final stage of the checkout process, there is an option for 'Cash' and 'Check' instead of a Credit Card. These payment methods are describ
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This is a test discussion to check on the Quill Editor functionality.
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Let's see how this formatting is displayed upon clicking the "Post Support Request" button.
You can see all the feature requests that you've ever submitted as well as feature requests that anyone else at your organization may have voted for.
Feature requests can have varied statuses of progress.
Feature requests can have varied statuses of progress.
- Completed (green star),
- Accepted and planned (yellow star),
- Not yet accepted (gra
Google Analytics UA codes are no longer supported, however, we do support the new G4 tags for Google Analytics along with Google Tag Manager. Please see the link below.
Implementing Advertising and Pixel Tracking using Google Tag Manager
Implementing Advertising and Pixel Tracking using Google Tag Manager
Our code base is always evolving with daily updates by balancing needs and requirements around security, speed, browser changes, ease-of-use, and new features requested by you. New features are built-in part by using a democratic style of prioritization using your votes to assess the
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You can connect your ThunderTix account to Quickbooks using Zapier.
Below is a discussion on how Zapier integrations work:
Through the task manager in your ThunderTix account, you can keep track of upcoming things such as meetings, creating a new event, or sending out an e-blast to market a season.
Tasks are located in the top right menu options under the list icon.
To create a new task,
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Tasks are located in the top right menu options under the list icon.
To create a new task,
Join the ThunderTix Users Facebook Group!
ThunderTix User's Facebook Page
Connect with other ThunderTix users that are venue managers, theater owners, tour operators, festival managers, bookkeepers, etc. Post questions about using the software, running a business, booking an artist, or
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ThunderTix User's Facebook Page
Connect with other ThunderTix users that are venue managers, theater owners, tour operators, festival managers, bookkeepers, etc. Post questions about using the software, running a business, booking an artist, or
Getting quick answers to your questions is of utmost importance to us, and for anyone who has worked with ThunderTix's fantastic support crew, you know that most open tickets are answered within 30 minutes. We aim to keep it that way!
As we grow, we find that our team is answering some
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As we grow, we find that our team is answering some
