Category: General Support
Venue administrators can now customize the navigation buttons displayed throughout their public ticketing site directly from Public Display Settings > Edit Public Display.
The Customize Navigation Buttons section allows administrators to control both the visibility and display text of
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Once your request has been approved, we will let you know. You can then follow the steps below to connect ChatGPT and start exploring your ThunderTix data.
- Open ChatGPT and go to Settings.
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The Accounting Distribution Export produces a CSV file that breaks down paid order revenue into individual line items, each tagged with an Accounting Code. It is designed for finance and bookkeeping workflows, allowing venues to classify revenue into accounting categories and
This powerpoint explains how ThunderTix uses Patron Lifecycle and RFM (Recency, Frequency, and Monetary) Segmentation to help organizations better understand their audiences and create more targeted marketing campaigns.
The deck walks through:
• The difference between Lifecycle and RFM
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• The difference between Lifecycle and RFM
ThunderTix Lifecycle Tracking helps you understand how your patrons engage with your venue over time.
Instead of only looking at ticket sales, the system automatically groups patrons into engagement segments based on their purchase behavior. These segments update automatically as new p
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Two-Factor Authentication: “Remember This Device for 30 Days”
We have released an update to improve the two-factor authentication (2FA) login experience by reducing how often users are prompted for verification codes on trusted devices.
What’s new
Remember this device for 30 days
When log
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Hi Amber,
I hope you’re doing well!
We recently released an update related to Stripe terminals that was designed to resolve some intermittent disconnection issues. As part of our validation process, we’re reaching out to a few clients using Stripe readers to make sure everything is work
Accessibility Tips for Your Event Site
Making your event site easy to read and use helps everyone, including customers with low vision, color blindness, or who simply prefer larger text. This guide gives you practical tips you can use in your Web Design Tools so your design meets widel
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You can see all the feature requests that you've ever submitted as well as feature requests that anyone else at your organization may have voted for.
Feature requests can have varied statuses of progress.
Feature requests can have varied statuses of progress.
- Completed
- Accepted and planned
- Not yet accepted
Using the URL below, you can repl
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Hi Ron!
Welcome back to ThunderTix! We’re really excited to be working with you again.
Since it’s been a bit of time, I’d love to offer you a complimentary onboarding session to help you get reacquainted with the platform and make sure you’re set up for success. We can use this time to
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You now have the ability to search for a patron's account with a partial phone number. This can come in handy if a patron leaves a voicemail and part of the number cuts out.
To search for a patron's phone number head to Patron Database > Patrons Search. Under the 'Patron information'
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To search for a patron's phone number head to Patron Database > Patrons Search. Under the 'Patron information'
Revision and change history
We track changes to various aspects of your ThunderTix account, like events, performances, tickets, products, and account settings, using a revision history. There are several areas in the system you can view revision change history.
To see an overview of r
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We track changes to various aspects of your ThunderTix account, like events, performances, tickets, products, and account settings, using a revision history. There are several areas in the system you can view revision change history.
To see an overview of r
For Macs:
- How to take a screenshot of a selected portion of your screen:
- Press Shift-Command-4.
- Move the crosshair to where you want to start the screenshot, then drag to select an area.
- When you've selected the area you want, release your mouse or trackpad button.
- Find the screenshot as a
Create tasks for easy reminders. With too much to do and too little staff to do it, we are left with "TODO" lists scattered around our home offices, kitchen tables, or on our nightstands! Today, create tasks and set reminders for a future date and time from your ThunderTix portal. We'
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On occasion, you may not have access to WiFi while trying to sell or scan tickets.
Because ThunderTix is a cloud-based platform, it requires an active internet connection to:
Because ThunderTix is a cloud-based platform, it requires an active internet connection to:
- Sell tickets via credit card
- Process payments via credit card
You can be connected to either WIFI or your cellu
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If you are logged into ThunderTix as a venue user, you can process ticket orders on behalf of customers (with the appropriate permissions). At the final stage of the checkout process, there is an option for 'Cash' and 'Check' instead of a Credit Card. These payment methods are describ
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This is a test discussion to check on the Quill Editor functionality.
- point 1
- point 2
- point 3
- point 4
- point 5
Let's see how this formatting is displayed upon clicking the "Post Support Request" button.
Google Analytics UA codes are no longer supported, however, we do support the new G4 tags for Google Analytics along with Google Tag Manager. Please see the link below.
Implementing Advertising and Pixel Tracking using Google Tag Manager
Implementing Advertising and Pixel Tracking using Google Tag Manager
Our code base is always evolving with daily updates by balancing needs and requirements around security, speed, browser changes, ease-of-use, and new features requested by you. New features are built-in part by using a democratic style of prioritization using your votes to assess the
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You can connect your ThunderTix account to Quickbooks using Zapier.
Below is a discussion on how Zapier integrations work:
Through the task manager in your ThunderTix account, you can keep track of upcoming things such as meetings, creating a new event, or sending out an e-blast to market a season.
Tasks are located in the top right menu options under the list icon.
To create a new task,
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Tasks are located in the top right menu options under the list icon.
To create a new task,
Join the ThunderTix Users Facebook Group!
ThunderTix User's Facebook Page
Connect with other ThunderTix users that are venue managers, theater owners, tour operators, festival managers, bookkeepers, etc. Post questions about using the software, running a business, booking an artist, or
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ThunderTix User's Facebook Page
Connect with other ThunderTix users that are venue managers, theater owners, tour operators, festival managers, bookkeepers, etc. Post questions about using the software, running a business, booking an artist, or
Getting quick answers to your questions is of utmost importance to us, and for anyone who has worked with ThunderTix's fantastic support crew, you know that most open tickets are answered within 30 minutes. We aim to keep it that way!
As we grow, we find that our team is answering some
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As we grow, we find that our team is answering some
