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Category: Reports

Downloadable report for a single customer -- Name, contact info, purchase history

Currently we do not have a report or export of a single patron's record.  All of the above data is displayed on the customer profile, but there isn't an export of the information. It has been requested as a new feature, and we would encourage you to "up-vote" the request. Please click
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What does Rev/Tckt stand for on the Multi-Event Sales Report?

Rev/Tckt stands for the average revenue earned per ticket. ThunderTix calculates this value by adding the total revenue for a performance from ticket proceeds across all ticket types and then reduces the value of any discounts, coupons and comps divided by the total tickets sold to ca
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How can I generate a demographic report for my customers' location?

Your patron database has all of that contact data per ticket buyer. All collected data is exportable at any time to obtain the demographics for all customers or only a segmented audience for a single event, genre, classification, etc. 




  1. Head to Patron Database > Search and Mass Mail

  2. To d

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How can I search availability across multiple events for a single day?

There are several different ways to see how events are selling with the. number of tickets sold per event:
 

  1. Head to: Events >  Calendar.
    The administrative calendar shows all of your events and their available ticket count.





  2. Head to: Reports > Event Sales Summary
    We'll show a chronological

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Is there a report that will show who donated so that we can include them in our programs?

You can retrieve this information from your patron database. To get a list of customers who have made donations, use the following steps:
 

  1. Head to Patron Database > Search and Mass Mail

  2. Select Donation History

  3. Check the box labeled "Donated AT LEAST"

  4. Type a 1 in the Orders Box - this give

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How can I improve Guest List Report printing?

For some browsers, the printed text on Guest List Report can be difficult to read. Improve the readability of your Guest List Report with simple settings changes:

Internet Explorer:



  1. Click 'File => Page Setup' to open the print settings box.

  2. Change the Orientation to landscape mode by cli

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How do I get a report for every date with how many people are booked per date/time?

You can get a summary of attendees per event from the Reports tab.
 

  1. Head to: Report > Multi-Event Report

  2. Change the date parameters to include the run date of your event(s)

  3. Check or un-check the events you want included in the report

  4. Click Generate Report



We'll include all performances in
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What do tickets that are 'On Hold' mean in the multi-event Sales Report?

The tickets that show on hold in the multi-event sales report are specifically for tickets that are in the process of being purchased within the last 10 minutes. Once the tickets are purchased, they will no longer be on hold.

If the order is abandoned and the tickets not purchased, the
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How can I remove a purchased ticket from my reports?

Find the order ID in your report for the ticket in question. 



  1. Head to your Orders tab 

  2. Enter that Order ID

  3. Search for that order

  4. Click on the order number

  5. Click the "Initiate Refund" button in the bottom right-hand corner. 



The refund allows you to either return tickets, money, or both. You
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How do I download all orders for a single performance?

From each performance, you can download a compiled sales report which includes all orders and their corresponding order data.
 

  1. Head to Events > Event Manager

  2. Click Manage

  3. Under the Reports column, click on the icon that says "Performance sales (csv)" which looks like a small bar graph.

  4. Th

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How can I print a ticket type report by show?

We offer different reports that include a breakdown by type of ticket sold (I.E: Member, Non-Member, Adult, Student, etc).

Event/Production Settlement Report
 

  1. Head to: Events > Event Manager

  2. Under the Reports column, click the Event Settlement Report 

  3. The report will open in your Download

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How can I view declined orders?

Viewing declined orders This won't catch people who begin the process and do not complete the order, but it does provide the contact information of those who have had a declined order. 

To view these orders: 



  1. Click on Orders

  2. Change the calendar date to match up when you began sales for t

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What event data is included in the Quick Summary available by clicking the "i" in the reports column?

The Quick Summary has approximate values for orders and is meant to be a general overview of sales and revenue for your event. Due to processing time, the summary is only available for events that have less than 500 dates and active for less than 365 days. 

For the "Revenue" column, ea
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What factors cause customers to abandon the ticket purchase process?

At times, your customers may begin the order process, go to the checkout page, but ultimately abandon it. Factors that negatively effect abandonment rate are: 



  • High shipping or ticket fees

  • Asking for, or requiring, a name per ticket

  • Requiring the customer to complete additional questions

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