Posted by Natalie
Updated: Feb 20240 CommentsUsers
Accounts can have as many users as the organization wishes or needs. Users can be created in three different ways, as a full administrative user, a limited user, or as a restricted user. All users have the ability to scan.
Each user account must have its own, unique email address. So, if you happen to be an admin on two different ThunderTix accounts, you will need one email address per account. Here is an example of what you will see if you attempt to create a user using an email address that already has a user account associated with it:
Each account can only have one account owner or primary admin. The user that initially creates the ThunderTix account is assigned as the account owner and may request that the owner be changed to an existing user on the account. Add new user.png 16.89 KB
To create a full admin user:
1. Head to Account Settings, click Users 2. Click +Add User 3. First, enter a user's First and Last name, phone number, and email address 4. Select the tab for Full Administrative, and select the toggle to enable the permission for all admin functions 5. Click Create to create the user.
1. Head to Account Settings, click Users 2. Click +Add User 3. First, enter a user's First and Last name, phone number, and email address. 4. Scroll through the Specified Permissions list to enable permissions for the user. 5. Click Create to create the user. image.png 3.82 KB
To create a restricted user:
2. Click +Add User 3. First, enter a user's First and Last name, phone number, and email address. 4. Select Event Restricted, and enable the appropriate permissions for the user. 5. Click Create to create the user.
When you have users that are limited to specific events, we call them an "event restricted" user. This is common for venues that rent out their space to outside organizations or performers. Event Restricted users must be assigned to an event in order to view them in ThunderTix. You can learn more about event-restricted users from our page, Event Restricted Access.
To assign a restricted user to an event, select their user name from the drop-down under Advanced Date Display Options when creating the event, or under the User Access tab of the event if it has already been created.
New users must first log in to ThunderTix through a browser on the website, rather than on the mobile app. Passwords for new users can only be set by the new user themselves when logging in for the first time. If a user finds that the link sent to their email after initially creating their ThunderTix user login is no longer valid, the link has expired, and they will need to send a Forgot Password link to their email from the Forgot Password link on the login page.
As an aside, report-permissions are all or nothing. In other words, users either can or cannot have permission to generate all reports, but the option to have a user be only able to generate some reports (for example, bar code scanning), but not others, does not exist, as of now.
