Category: Users
If ownership is changing and you need to switch the primary administrator to be a different user, please have the current account owner or a user with admin privileges log in to ThunderTix and submit a support request. The request should include which user is going to become the new p
... (continued)
On occasion, you might need to "inactivate" a user in your account. Please note that there is not a way to "delete" a user, as it would delete all of the tracking and actions that user was connected to during their time with the company. However, inactivating users is doable.
In the ev
... (continued)
In the ev
Password Security Guidelines
To help protect your account and personal information, follow these guidelines for creating and managing your passwords:
1. Selecting Strong Authentication Factors
-
Create a strong password/passphrase:- Use a mix of uppercase and lowercase letters, numbers, and
To allow event-restricted users to view fundraising campaigns associated with their assigned events:
1. Head to Account Settings > Users
2. Select the user you want to enable the permission before.
2. On the 'Event Restricted' tab, locate the View fundraising campaigns for assigned even
... (continued)
1. Head to Account Settings > Users
2. Select the user you want to enable the permission before.
2. On the 'Event Restricted' tab, locate the View fundraising campaigns for assigned even
If you do not want every user in your organization to be able to process refunds, you now have the ability to choose who can process refunds.
Head to the Users tab under Account Settings. Click on the user that you would like to give/remove the permission for. Under 'Specified Permiss
... (continued)
Head to the Users tab under Account Settings. Click on the user that you would like to give/remove the permission for. Under 'Specified Permiss
Accounts can have as many users as the organization wishes or needs. Users can be created in three different ways, as a full administrative user, a limited user, or as a restricted user. All users have the ability to scan.
Each user account must have its own, unique email address. So,
... (continued)
Each user account must have its own, unique email address. So,
All inactive users will be listed in a separate view from that of your active users. To view a list of your inactive users, please do the following:
- Head to Account Settings >> Users
- At the bottom of the list, click View Inactive Users
You can reactivate a user login by clicking their Lo
There are a few ways you can go about changing your password.
For Full admin users, or users with the permission "Add users"
To change the password when logged into ThunderTix, please do the following:
For Full admin users, or users with the permission "Add users"
To change the password when logged into ThunderTix, please do the following:
- Click on Account Settings
- Click Users
- Click your username
- Click the reset password link
It is suggested that each usher scanning tickets have their own assigned username for security reasons. Because the function of performing a "forgot password" requires the use of an email, individual emails are necessary for each login. When tickets are scanned, we record which user s
... (continued)
We do not allow the ability to 'delete' a user as users are tied to paid Orders. If you need to remove access from someone who has a login to your system, you can inactivate their login.
Follow the instructions below to edit any user:
Follow the instructions below to edit any user:
- Head to your Account Settings >> Users
- Click on any
First, try logging in via a web browser by manually typing in the password rather than using a saved password from the browser's auto-fill. If you are unable to log in with your password, you should try clicking "Forgot password" to reset it.
If you cannot log into either an iOS or An
... (continued)
If you cannot log into either an iOS or An
