How can I ensure an inactive user won't continue to receive emails? - Fri - Nov 10, 2023 - 5:16pm

Courtney Iventosch
Nov 2023 ⚬ 0 Comments Users
---
On occasion, you might need to "inactivate" a user in your account. Please note that there is not a way to "delete" a user, as it would delete all of the tracking and actions that user was connected to during their time with the company. However, inactivating users is doable.

In the event you do inactivate a user, there are 3 places you'll want to ensure you check to make sure that all email notifications are disabled. They are as follows:

1. Email Notifications: These are added manually and can be removed manually, as well. Account Settings >> Email Notifications >> ALERTS >> go through each of the alerts to ensure the email address is no longer listed there. Make sure to hit "enter" to ensure your changes are saved.

2. Automatic Settlement Report Emails: These can be automatically sent per event. To remove inactive users from these lists, head to: Event Manager >> Reports >> Event Settlement Report (clipboard icon) for each event >> in the Optionally email this report automatically field, remove the inactive user's email address >> click blue Update button.

3. Email Invoices: You can optionally have users copied on email invoices. To remove them, head to Account Settings >> Billing & Usage >> BILLING CONTACT FOR EMAIL INVOICES >> remove any inactive users from the "CC Emails" field >> hit "enter" to save your changes. 

• Sign up today and start selling tickets Login