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What do the coupon responses mean after a coupon is applied? - Fri - Sep 1, 2023 - 2:39pm

Coupons can be applied to events or packages on the checkout page.  After the coupon is applied, you or your customers could see a variety of responses. Below is a list of possible messages they might see and what they could mean.

COUPON APPLIED:

Coupons successfully applied as shown above. --  The coupon is valid and was successfully added to the order.

COUPON NOT APPLIED: Error messages and reasons

You have entered invalid, previously used, or an improper combination of coupon code(s). -- The coupon was considered invalid.  Reasons a coupon may be invalid:

  • The code was mistyped and doesn't exist.
  • The code was already used the maximum number of allowed times.
  • The code was valid for the event but not this performance.
  • The code was valid for this performance but not for the chosen ticket type.

Your coupon {coupon_code} exceeds the balance due and cannot be applied. -- You've attempted to add a coupon onto the order whose discounted value is greater than the tickets in the cart.

Only one per order coupon is allowed for each order.  -- A coupon that was "per order" is applied to this order.  You cannot apply 2 different "per order" coupons in the same transaction.

{coupon_code} is not applicable to this order.  -- An event coupon was applied on an order where a package is being purchased.  Since you can create coupon codes that specifically apply to a package, please consider creating a coupon for that package.  We do not allow event coupons for a package purchase even if the event was included in the package being purchased.

The coupon is invalid for one or more events. -- This coupon is valid per order but not for the performances included in your cart.
View our video tutorials   How can I create a coupon that allows for only a single use?   How do I limit the number of times a single buyer can use a coupon?   "You have entered an invalid or previously used coupon code"   How should I handle sponsor tickets? Should I issue a comp or provide them with a coupon code instead?   How do I create a flex pass season package that issues coupons?   Can I create a coupon for a specific event date and time?   Can a coupon be limited to only a certain section in my seating chart?