Category: Coupons
Understanding Coupon Code Stacking in ThunderTix
Customers can absolutely use more than one coupon code per order, but multiple discounts cannot be stacked on the same ticket.
How It Works
When a coupon is applied to an entire order (for example, 10% off the total), that discount is dist
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There are a few things to note when reusing a coupon name when you've previously deleted or inactivated a coupon with the same name.
- Deleting a coupon won’t affect any past orders—customers who used it will still see the discount applied in their transaction history. Once the original
When a customer purchases a Flex Pass, they should recieve a coupon code in their confirmation email. This code is necessary for the customer to redeem their tickets for performances in a season. Below is an example of what the confirmation email will look like.
As you can see there is
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As you can see there is
If you want to create a season subscription that allows customers to purchase a season pass at the beginning of the season with the option to choose their events, performances, and seats (if applicable) at any point during the season, you'll want to create a Package with Flex Pass as
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If a customer loses the email that included their flex pass voucher codes, any administrator with permission to view customers can view their discount codes. Even better, you can not only can you view the codes, you can re-send the email to the customer for them to hang onto.
To find
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To find
There are two main options to handle how sponsors should receive their tickets.
Create sponsor coupon codes
One way to handle sponsor tickets is by creating a coupon code for the sponsor with a designated number of total redemptions allowed.
Create sponsor coupon codes
One way to handle sponsor tickets is by creating a coupon code for the sponsor with a designated number of total redemptions allowed.
- Create a coupon code using the sponsor as
When selling an event to a specific group of people, such as cast or crew members, you may require a coupon code in order to buy tickets.
When enabled, this feature will not allow a patron or venue admin to complete a purchase without using a coupon code. You can enable or disable thi
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When enabled, this feature will not allow a patron or venue admin to complete a purchase without using a coupon code. You can enable or disable thi
Yes! We now offer the option to create a coupon for any customers who complete the post-event survey.
To enable this, head to Event Manager > Click on the name of your event > Marketing > Post Event email. At the bottom of the page there will be a section titled Coupon Template. It w
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To enable this, head to Event Manager > Click on the name of your event > Marketing > Post Event email. At the bottom of the page there will be a section titled Coupon Template. It w
All types of coupons and discounts, including "buy one, get one free" (or BOGOs) can be applied to specific events, performances, ticket types or tickets by reserved seating section within a seating chart. However, this option is only available if your seating chart already has custo
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Yes, you can transfer a coupon from the original order to an exchanged order! When you go to initiate an exchange, simply process the transaction as a normal exchange.
When you get to the end of the exchange, you should see a button below the coupon field to transfer the coupon from
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When you get to the end of the exchange, you should see a button below the coupon field to transfer the coupon from
All coupons redeemed
- Head to Revenue Builders > Coupons.
- Do not enter a coupon name into the field before the calendar. This will search all coupons redeemed during the given date range across all coupon codes.
- Click into the calendar field and enter a date range.
- Click Search
- We'll di
Coupons can be applied to events or packages on the checkout page. After the coupon is applied, you or your customers could see a variety of responses. Below is a list of possible messages they might see and what they could mean.
COUPON APPLIED:
Coupons successfully applied as shown ab
Sometimes you will want to override an existing group discount to utilize a coupon that provides a greater overall discount.
Often a group discount will be set to automatically kick in at a certain number of tickets purchased (for example, when a customer purchases 10 or more tickets)
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Often a group discount will be set to automatically kick in at a certain number of tickets purchased (for example, when a customer purchases 10 or more tickets)
We don't yet have an option for a BOGO 50% off function, however you are able to set up a coupon do end up with that end value.
Rather than creating a BOGO 50% off, you would need to create a coupon with a minimum requirement of 2 tickets for it to apply and then issue a 25% discount p
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Rather than creating a BOGO 50% off, you would need to create a coupon with a minimum requirement of 2 tickets for it to apply and then issue a 25% discount p
Sometimes, you may want to limit who can successfully obtain tickets to your event, for an event pre-sale, to a private party or a members-only event. You can do that by requiring a code to be entered into the coupon field in order to checkout.
Take the following steps:
Take the following steps:
- Create a coupo
Once a coupon has expired, customers will no longer be able to redeem that coupon code on any event or package.
To create a new coupon with an expiration date, please do the following:
To create a new coupon with an expiration date, please do the following:
- Head to Revenue Builders > Coupons
- Click Create Coupon
- Under the Advanced Options tab, enter an expirat
You can now promote coupon codes embedded in your event links. When you post a link to an event, you have the option to include a desired coupon code in the link to have it automatically applied at checkout.
- Head to Revenue Builders > Coupons
- Under the new "Get Code" column on the right
You can do a bulk import of coupon codes in your ThunderTix account.
First, create a CSV file with two column headings: name and coupon code. Then, enter a customer name and corresponding coupon code on each line beneath those columns. There's no limit to the number of coupons you c
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First, create a CSV file with two column headings: name and coupon code. Then, enter a customer name and corresponding coupon code on each line beneath those columns. There's no limit to the number of coupons you c
Unfortunately, we do not yet have the ability to enter a coupon code when using the ThunderTix app.
This has been submitted as a feature request, so please consider up-voting it if you'd also like to see this added:
Allow us to enter a coupon on the ThunderTix App
This has been submitted as a feature request, so please consider up-voting it if you'd also like to see this added:
Allow us to enter a coupon on the ThunderTix App
If you are using coupons for the comp tickets, set the coupon to be valid for up to 2 uses at 100% off per ticket. You would need to set up a unique code for each person receiving the comps.
Please see the coupons video tutorial for more information and options.
If you receive the error, 'You have entered an invalid or previously used coupon code', check the following:
- Coupons are case sensitive. Try cutting and pasting the actual code from your Coupon tab into the order to see if it is accepted. If not, go to Step 2.
- Go to: Revenue Builders >
Some venues create 'specials' where they give the first 10 responders on Twitter a coupon for some dollar value off a future purchase. If you create a coupon that may be used 10 times, it is possible that a single buyer may redeem all ten uses for tickets in a one or more orders.
In o
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In o
- Head to: Revenue Builders > Coupons
- Click Create New Coupon
- Select Create Code
- Create a unique coupon code. This is what your customers will enter on the checkout page.
- Create a name for the coupon.
- Click "Select Valid Events and Performances
- Check the
Once you have created a coupon code that applies to the given event, the input field for the coupon code will automatically appear on the checkout page.
If no coupons exist for a specific event, we hide the coupon code field.
If no coupons exist for a specific event, we hide the coupon code field.
If the discount is for the same event, you will create a coupon code for a Buy One Get One Free.
Follow the steps below to create this coupon:
Follow the steps below to create this coupon:
- Head to: Revenue Builders > Coupons
- Click Create Coupon
- Click Create Code
- Type in the code that you wish your customers to use
- Name the Coupon. It
You can create a Group Discount coupon that will automatically apply to orders meeting the minimum number of tickets. Follow the steps below to create the automated group discount.
- Head to: Revenue Builders > Coupons
- Click Create Coupon
- Select "Group Discount"
- Name the Coupon
- Select the
To create a coupon for a specific performance:
1. Head to Revenue Builders > Coupons
2. Click Create Coupon
3. Under the heading "Select valid events and performances", use the "plus sign" + to open up the list of performances
4. Check the box next to any performance for which the cou
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1. Head to Revenue Builders > Coupons
2. Click Create Coupon
3. Under the heading "Select valid events and performances", use the "plus sign" + to open up the list of performances
4. Check the box next to any performance for which the cou
To allow a new or existing event to use a coupon previously created for another event, take the following steps:
- Head to: Revenue Builders > Coupons
- Search for the coupon you wish to modify
- Click the edit link
- Under the tab, 'Select valid events and performances', choose the new event fo
To apply a coupon by ticket type, follow the steps below:
- Head to: Revenue Builders > Coupons
- Click Create Coupon
- Under Select valid events and performances, go to your desired event and click the plus icon next to performances
- Click the plus icon next to Ticket Types under a performance
