How do I send my customer an email with their flex pass redemption information? - Tue - Mar 3, 2026 - 4:56pm

Maggie Kennedy
Updated: Tue - Mar 3, 2026 - 4:56pm ⚬ 0 Comments Packages
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 You can now send a customer a flex pass redemption report email from their order or from the customer profile. 

From the Order (Venue Admin view)

Inside the original flex pass order:
• In the Email functions panel (below Delivery statistics), there is a new link:
  • “Send redemption usage email”

When clicked, this:
• Sends the same redemption usage email 
• Automatically uses the customer email on the flex pass order.
 

 

To handle alternate recipients, there is an input field:
• “Send redemption email to new address”
  Staff can enter an alternate email (for example, a corrected email address or a different household member), allowing the same full report to be shared without altering the underlying account.



Venue Admin: Sending from the Customer Record

To make this feature even more accessible, staff can trigger the same redemption report directly from the Customer record.

Order history & vouchers column

Within the Customer record:
• The Order History table includes a Vouchers column.
• If an order included vouchers issued at the time of a flex pass purchase, we show the quantity of vouchers in that column.

Next to that quantity an email icon is there.


• On click:
  • The same flex pass redemption usage email is sent to the customer’s email.
  • The icon temporarily disappears and is replaced with the word “Sent”.
  • After 90 seconds the icon reappears to allow resending if needed.


Why This Matters

This feature addresses a recurring pain point for both customers and venues:
• For customers:
  • No need to call or email the box office just to ask, “How many uses do I have left on my flex pass?” or “What did I use it on?”
  • A clear, branded, and detailed report they can reference any time.
• For venues:
  • Fewer support tickets about flex pass balances.
  • Tools directly in the order and customer record to instantly share a clean usage summary.
  • Analytics via Amplitude to understand how often and from where staff trigger these emails.

Together, these improvements make flex passes more transparent and easier to manage, which should increase customer confidence in using them and reduce admin friction for box office teams.

 

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