Category: Packages
Flex passes can now be configured at a more granular level, allowing you to choose not only which events are eligible for redemption, but also specific performances and different ticket types within those events.
1. Event, performance, and ticket type selection
When setting up a flex pa
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Your customers can now check their flex pass redemptions on your website. Here is how it works:
1. Customer View: “Check flex pass redemptions”
Where customers find it
Public access points:
- On the public Packages page, customers will see a link labeled “Check redemption balance”.
- The sa
Venues can now reward their most loyal buyers—season pass, package, and flex pass holders—by waiving exchange‑related fees automatically.
Venue admin experience
For venue admins, this update adds a new control directly inside the package setup flow. When creating or editing a season pa
You can now send a customer a flex pass redemption report email from their order or from the customer profile.
From the Order (Venue Admin view)
Inside the original flex pass order:
- In the Email functions panel (below Delivery statistics), there is a new link:
- “Send redemption usage ema
Some venues like to charge an exchange fee for exchanging tickets. Other times you may want to waive fees on exchanged orders on a package.
To waive exchange fees on a package please follow the steps below:
To waive exchange fees on a package please follow the steps below:
- Head to Events > Package Manager
- Click on the name of your package
- Navigate to t
When you sell a season pass or package using Package Ticket pricing, ThunderTix can now divide the package price evenly across all included performances and show that revenue directly in your event‑level reports.
This article explains:
- What “package pricing” means
- How ThunderTix distribu
With our flex pass reporting update, redeemed flex passes now show up as revenue on the specific performances and events where they’re used.
When a patron buys a flex pass, we treat that purchase like a holding account or pass-through account:
- The original flex pass sale (with full patr
In addition to customers being able to send themselves a redemption report, you can also send it in ThunderTix if the customer is not able to look it up on their own. This report will show how many flex passes have been redeemed and how many remain.
If you go into the Flex Pass order
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If you go into the Flex Pass order
Customers have a self‑service way to see how many vouchers they’ve used and how many remain. You can also send a clear “redemption usage” summary from within ThunderTix.
If your customers want to see a redemption report for their flex passes they can do so by scrolling to the bottom o
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If your customers want to see a redemption report for their flex passes they can do so by scrolling to the bottom o
What is a Build Your Own Package?
The Build Your Own bundles events together at a discounted rate by utilizing the tickets and prices from each of the included events with an applied percentage or dollar off discount. Build Your Own packages can even combine events with different seat
To add a pre-sale announcement to my package please follow the steps below:
- Head to Events > Package Manger > Create Package
- Fill out the Package Basics, Selection Method, Included Events, Ticket Delivery, and Pricing Tabs
- When you get to the Additional Options tab, set your activation
You now have the ability to set a custom subject line for your package confirmation emails, giving you more control over how your messages appear in patrons’ inboxes.
How it works
You can add or update the email subject line for any package by following these steps:
- Navigate to Event
What is a Fixed Package?
A Fixed Package allows you to dictate the events and dates for a package theme such as "Opening Night" or "First Thursday". Here you specify which dates for each event are wrapped up in the package to make checkout quick and efficient. Fixed Packages can combin
Do you have your ThunderTix packages embedded onto your website using an iframe? At this time, packages are no longer supported in an iframe due to recent changes in browsers. So, if you've separately embedded packages using an iframe, you'll need to switch that to a link. The link
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Great news! In addition to having automated renewals for Reserved Seating packages, we now have the ability to do so for General Admission Fixed packages, as well! The same qualifications are in place and are described in detail here.
NOTE: You must have email branding complete to uti
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NOTE: You must have email branding complete to uti
There is an option to add a donation option during checkout when a customer is purchasing a package!
This feature allows your patrons to contribute to your general fund or a specific fundraising campaign while completing their package purchase.
To enable this:
- Go to your Package Manager
Visualize your Confirmation Emails for Packages:
When you are creating or editing a package, there is a "Ticket Delivery" section that will allow you to add text to the email header and footer of the confirmation email when a customer has purchased or reserved the package. See below:
When patrons purchase standard flex pass, they will choose exactly 1 performance for each event included in the package. To set up a Standard Flex pass follow the steps below:
- Head to Events >> Package Manager
- Click Create Package
- Under Selection Method, choose Pick All
- From Included Even
When patrons purchase punch card flex pass, they will receive a voucher code good for X punches. Those punches, or redemptions, can be used in any combination of events and/or performances.
There are two options for Punch Card Flex Pass packages: Pick All and Pick Any.
For a Pick All Fl
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There are two options for Punch Card Flex Pass packages: Pick All and Pick Any.
For a Pick All Fl
When patrons purchase a Limited Use Flex pass, they will receive a code to use for a specific number of times (e.g., 6 redemptions for 10 possible events). A customer can use their pass to attend any 6 of the 10 events, but they cannot exceed 6 redemptions total. Please see the instr
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As the venue admin, you can apply a customer's flex pass voucher on a transaction when you are checking them out.
There are two ways to accomplish this:
Click on Patron Database > CRM & Mass Mail on the left side of your screen. Search for the customer you'd like to redeem the flex p
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There are two ways to accomplish this:
Click on Patron Database > CRM & Mass Mail on the left side of your screen. Search for the customer you'd like to redeem the flex p
At this time there is not a way to customize the email sent out on package reservations. However, we do have a work around for this.
- Head to the Events Tab > Packages.
- Click on the sell button and add the seats/performances (depending on the type of package you set up) on behalf of th
The default display for packages on your public page is the order in which the packages were created (assuming they are active and current). You can now sort the order of the packages displayed on your public page so it is to your liking!
To do so, you'll want to take the following ste
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To do so, you'll want to take the following ste
If you would like to display Packages and Events on your Public Page navigate to the upper right corner, click the browser icon and click Edit Public Display.
At the bottom the Public Display Options section, where it says Additional Options, click the checkbox that says ' Combine Pack
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At the bottom the Public Display Options section, where it says Additional Options, click the checkbox that says ' Combine Pack
What is a Choose All Package?
As the name implies, patrons may select any performance date for all events in the packages. This type of package works best for general admission events and not reserved seating events.
The Choose All Package can use either bundled discount pricing or pac
If you've used ThunderTix packages to sell season subscriptions in past years, you may be able to take advantage of the automated season subscription renewal process. The automated renewal allows subscribers to either renew or cancel their season subscription for the same seats they
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To create a Flex Pass that is restricted by sections on your seating chart follow the steps below.
- Head to Events > Package Manager
- Click Create Package
- Enter the basic information for your package on the Package Basics tab
- Select your selection method- Pick All and Pick Any will work w
We have the ability to create a reserved seating season package, and with a little workaround, you can offer a segmented number of seats to customers purchasing a package.
- First, create all of your events with a seating chart and make sure they are private.
- Then, Manage your event to "b
ThunderTix offers several different types of packages. Selecting the appropriate package for your needs hinges on several factors. Let's first discuss the types of packages available for you:
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Fixed - These offer event performances on selected and specific dates. "Opening Night", "First
