Category: Packages
There is an option to add a donation option during checkout when a customer is purchasing a package!
This feature allows your patrons to contribute to your general fund or a specific fundraising campaign while completing their package purchase.
To enable this:
- Go to your Package Manager
Visualize your Confirmation Emails for Packages:
When you are creating or editing a package, there is a "Ticket Delivery" section that will allow you to add text to the email header and footer of the confirmation email when a customer has purchased or reserved the package. See below:
When patrons purchase standard flex pass, they will choose exactly 1 performance for each event included in the package. To set up a Standard Flex pass follow the steps below:
- Head to Events >> Package Manager
- Click Create Package
- Under Selection Method, choose Pick All
- From Included Even
When patrons purchase punch card flex pass, they will receive a voucher code good for X punches. Those punches, or redemptions, can be used in any combination of events and/or performances.
There are two options for Punch Card Flex Pass packages: Pick All and Pick Any.
For a Pick All Fl
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There are two options for Punch Card Flex Pass packages: Pick All and Pick Any.
For a Pick All Fl
When patrons purchase a Limited Use Flex pass, they will receive a code to use for a specific number of times (e.g., 6 redemptions for 10 possible events). A customer can use their pass to attend any 6 of the 10 events, but they cannot exceed 6 redemptions total. Please see the instr
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As the venue admin, you can apply a customer's flex pass voucher on a transaction when you are checking them out.
There are two ways to accomplish this:
Click on Patron Database > CRM & Mass Mail on the left side of your screen. Search for the customer you'd like to redeem the flex p
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There are two ways to accomplish this:
Click on Patron Database > CRM & Mass Mail on the left side of your screen. Search for the customer you'd like to redeem the flex p
At this time there is not a way to customize the email sent out on package reservations. However, we do have a work around for this.
- Head to the Events Tab > Packages.
- Click on the sell button and add the seats/performances (depending on the type of package you set up) on behalf of th
The default display for packages on your public page is the order in which the packages were created (assuming they are active and current). You can now sort the order of the packages displayed on your public page so it is to your liking!
To do so, you'll want to take the following ste
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To do so, you'll want to take the following ste
What is a Fixed Package?
A Fixed Package allows you to dictate the events and dates for a package theme such as "Opening Night" or "First Thursday". Here you specify which dates for each event are wrapped up in the package to make checkout quick and efficient. Fixed Packages can combin
What is a Build Your Own Package?
The Build Your Own bundles events together at a discounted rate by utilizing the tickets and prices from each of the included events with an applied percentage or dollar off discount. Build Your Own packages can even combine events with different seat
If you would like to display Packages and Events on your Public Page navigate to the upper right corner, click the browser icon and click Edit Public Display.
At the bottom the Public Display Options section, where it says Additional Options, click the checkbox that says ' Combine Pack
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At the bottom the Public Display Options section, where it says Additional Options, click the checkbox that says ' Combine Pack
What is a Choose All Package?
As the name implies, patrons may select any performance date for all events in the packages. This type of package works best for general admission events and not reserved seating events.
The Choose All Package can use either bundled discount pricing or pac
If you've used ThunderTix packages to sell season subscriptions in past years, you may be able to take advantage of the automated season subscription renewal process. The automated renewal allows subscribers to either renew or cancel their season subscription for the same seats they
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To create a Flex Pass that is restricted by sections on your seating chart follow the steps below.
- Head to Events > Package Manager
- Click Create Package
- Enter the basic information for your package on the Package Basics tab
- Select your selection method- Pick All and Pick Any will work w
We have the ability to create a reserved seating season package, and with a little workaround, you can offer a segmented number of seats to customers purchasing a package.
- First, create all of your events with a seating chart and make sure they are private.
- Then, Manage your event to "b
ThunderTix offers several different types of packages. Selecting the appropriate package for your needs hinges on several factors. Let's first discuss the types of packages available for you:
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Fixed - These offer event performances on selected and specific dates. "Opening Night", "First
In general, choosing the same seats for each performance in a season package is simpler and allows your patrons to know exactly what they are getting. Moreover, it reduces the clicks to checkout. However, there are some circumstances in which having the option to choose varied seats i
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Packages allow venue admins to bundle multiple events together at an optionally discounted rate for sale in a single transaction.
For example, a theatre might be showing The Drowsy Chaperone, A Midsummer Night's Dream, and The Laramie Project. You can bundle these into a single packa
Great news! In addition to having automated renewals for Reserved Seating packages, we now have the ability to do so for General Admission Defined packages, as well! The same qualifications are in place and are described in detail here.
NOTE: You must have email branding complete to u
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NOTE: You must have email branding complete to u
Do you have a sponsor for your season? You can now add in an image to be included in your package's confirmation email!
To add an image head to Package Manager > Edit. On the ticket delivery tab, there will be a section titled "Package sponsor image ". Click browse to upload your imag
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To add an image head to Package Manager > Edit. On the ticket delivery tab, there will be a section titled "Package sponsor image ". Click browse to upload your imag
Packages allow you to sell season subscriptions where a patron receives tickets to all shows included in a season. Packages can be sold either for reserved seating or general admission events. Reserved seating packages allow the patron to sit in the same seats for all shows included i
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Do you have your ThunderTix packages embedded onto your website using an iframe? At this time, packages are no longer supported in an iframe due to recent changes in browsers. So, if you've separately embedded packages using an iframe, you'll need to switch that to a link. The link
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The Package Manager includes the ability to download package reports. Each Package includes a "Reports" column with 2-3 report options depending on the type of package.
The first icon under Reports is to "View Orders" processed for that package. See the image below. Clicking that w
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The first icon under Reports is to "View Orders" processed for that package. See the image below. Clicking that w
In most cases, packages and season subscriptions need to be available for sale before the events are opened up for single ticket sales to the general public. As an example, you may have a package entitled "23-24 Season Package" that includes 5 events. If you'd like the package to be
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We offer three options for preventing the public sale of an entire series of dates for an event or individual dates for a given date. For example, you have three options for public visibility:
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Public -- available to all public customers -
Semi-private -- available by specific link - Private
Yes, a customer will receive a ticket to each show in their package confirmation email, if the etickets are enabled for the events.
You can ensure the etickets are enabled for the shows included in their package purchase by viewing your Event Manager page. If the etickets are enabled
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You can ensure the etickets are enabled for the shows included in their package purchase by viewing your Event Manager page. If the etickets are enabled
