How do I block or unblock a customer in ThunderTix? - Tue - Mar 10, 2026 - 4:26pm

Candy Pacheco
Tue - Mar 10, 2026 - 4:26pm ⚬ 0 Comments Credit Card Processing
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We’ve added a new “Block customer / Prevent future orders” feature to help venues stop repeat problems and protect their revenue.

With this first version, venues can:
1. Flag a customer to prevent future orders
2. Automatically record basic details when a blocked customer tries to buy again
3. Store a reason for the block (with an optional note)
4. Unblock the customer later if needed

1. Blocking a customer (“Prevent future orders”)
From a customer or order, venues now see a button:
• + Add to block list

  


When a venue clicks this:
The customer’s email is added to a block list for that venue.
• That email is then prevented from placing future orders through ThunderTix for that venue.
This helps venues quickly react when they identify a patron they no longer wish to sell to (for example, due to chargebacks, disruptive behavior, or fraud).


2. What happens if a blocked customer tries to purchase?
If a blocked email is used to place a new order:
ThunderTix stops the purchase so the order cannot be completed.
• In the background, we log information like IP and device along with the venue and time of the attempt.
From the buyer’s perspective, the key behavior is simple:
the order does not go through.

3. Reasons for blocking
When adding a customer to the block list, venues can select a reason such as:
• Disruptive
• Chargeback
• Negative reselling activity
• Fraudulent
• Other (with an internal note)
This allows venues to keep context on why someone was blocked, without exposing this information to the buyer.

4. Unblocking a customer
Venues stay in full control and can remove a block at any time.
• After a customer has been blocked, the button changes to:
- Remove from block list
• If the venue decides to allow that person to buy again (for example, if a situation is resolved), they can click “Remove from block list”.
• Internally, the block is turned off, and the button returns to:
+ Add to block list
indicating that the customer is no longer blocked.
Once unblocked, the customer can place new orders as usual

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