Support Forum
Why can’t I see Classes, or why is Sign Up unavailable on my class? - Fri - Oct 9, 2026 - 3:45pm
I don’t see Classes or Create class:
Confirm the user has Classes access or Add/Edit Events permission, and that your account’s payment gateway is Stripe. Non-Stripe accounts see a Connect Stripe page instead of the Class Manager tools.
Confirm the user has Classes access or Add/Edit Events permission, and that your account’s payment gateway is Stripe. Non-Stripe accounts see a Connect Stripe page instead of the Class Manager tools.
Sign Up is unavailable on the public page:
Check that Publish is on, the class has sessions and tiers, the Announce at and Enrollment opens at dates have passed, the class is not at capacity, and enrollment has not closed. Staff may still be able to enroll through + Enroll patron during Presale.
Check that Publish is on, the class has sessions and tiers, the Announce at and Enrollment opens at dates have passed, the class is not at capacity, and enrollment has not closed. Staff may still be able to enroll through + Enroll patron during Presale.
An enrollment shows Complete, but a waiver is missing:
Only active waivers are required. Confirm the waiver is active on the class. If the patron signed an older version, staff may need to request a new signature.
Only active waivers are required. Confirm the waiver is active on the class. If the patron signed an older version, staff may need to request a new signature.
View our video tutorials
What is Class Manager, and how do I get started selling classes?
Should I set up my class as a Series or a Camp?
How do I create a class offering?
How do I set up the schedule and sessions for a class?
How do I set up enrollment tiers and pricing for a class?
How do I add waivers and surveys to a class registration?
How do I control when a class is visible and when enrollment opens?
