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Category: Classes and Camps

How do I require a health and safety profile for class registration?

You can require patrons to complete a health and safety profile before they register for a class. The profile collects details like allergies, medical needs, and sensory information, so you have them before the first session.



Turn it on



  1. Go to Classes > Class manager and open the class.

  2. O

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How do I enroll a patron in a class from the box office?


  1. Open the class and select + Enroll patron.


  2. Guardian: Search for an existing patron by email, or create a new patron.


  3. Participants: Select the guardian and/or their dependents. Use Add dependent to create a new child, then select them.


  4. Tier: Assign a tier to each participant. Only current

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How do guardians, participants, and capacity work for class enrollments?


Guardian vs. participant:



  • A parent enrolling two children creates two enrollments with the same guardian and two different participants.

  • An adult enrolling themselves is both the guardian and the participant.

  • Participants must belong to the guardian’s account, either as the guardian or a

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How do patrons enroll in a class online?

Once a class is published and its Announce at time has passed, it appears on your venue’s public Classes listing with its description, schedule, tiers, and status message.



The patron’s steps:



  1. Open the Classes listing on your public site, or a direct class link.

  2. Open the class and select

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How do I add waivers and surveys to a class registration?


Waivers: In the class Settings, attach liability waivers that patrons sign during enrollment. Every active waiver on the class is required.



  • Reuse a waiver from your venue library or create a new one for the class.

  • Manage shared waiver templates under Forms > Class waivers.

  • Inactive waive

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Why can’t I see Classes, or why is Sign Up unavailable on my class?


I don’t see Classes or Create class: 

Confirm the user has Classes access or Add/Edit Events permission, and that your account’s payment gateway is Stripe. Non-Stripe accounts see a Connect Stripe page instead of the Class Manager tools.



Sign Up is unavailable on the public page: 

Check
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Can I cancel an enrollment, delete a class, or change a class type?



  • Cancel or drop an enrollment: Not yet available in the interface. Drop enrollment appears on the roster menu as Coming soon. Contact ThunderTix Support to remove an enrollment or release capacity.


  • Delete a class: There is no delete option. Set the End date in the past, or let it pass,

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What staff permissions are needed for Classes?

Go to Users > edit the user > Specific Permissions.




  • Add/Edit Events, administrator, or primary user: Create and edit classes, settings, sessions, and tiers, and enroll patrons at the box office.


  • Classes roster access: The Roster tab, participant details, waiver and survey compliance, an

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How do I check participants in to a class session?

Go to Classes > Class manager > open the class > Check-in tab.



  1. Choose a session date from the filter.

  2. Review the participants enrolled for that session.

  3. Check participants in and out as they arrive and leave.


Check-in is tracked per session, not for the class as a whole, so you can track
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How do I view and export a class roster?

Go to Classes > Class manager > open the class > Roster tab.



  • Filter by readiness status or tier, and search by participant or guardian name.

  • Open a row to see enrollment, guardian, dependent health profile, waiver, and survey details.


  • Export roster queues a CSV on the Downloads page. Cho

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How do I control when a class is visible and when enrollment opens?

In the class Settings, the Visibility and enrollment section controls the registration window. All times use your venue’s time zone.




  • Publish: Off keeps the class as a staff-only draft. On lets patrons see it, subject to the dates below. New classes start unpublished.


  • Announce at: When t

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How do I set up enrollment tiers and pricing for a class?

A tier is a purchasable pricing option for the class. Every class needs at least one tier before enrollment can open. Many venues use several, for example:



  • Early Bird: $150, limited spots, available until a set date

  • Regular: $200

  • Late Registration: $225, opens after Early Bird expires

Aft
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How do I set up the schedule and sessions for a class?

Every class needs at least one session before enrollment can open.



  1. Open the class Settings and go to the Schedule section.

  2. Set the Start date (required). For a Series, the start date’s weekday is used for every generated session. A Tuesday start date creates Tuesday sessions.

  3. Set the def

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How do I create a class offering?

Go to Classes > Class manager > Create class. To edit an existing class, open it and go to the Settings tab. Select Save draft at any time to keep working without publishing.



Class basics:




  • Offering type: Series or Camp.


  • Name: The patron-facing title.


  • Description: Shown on the public class

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Should I set up my class as a Series or a Camp?

The offering type controls how ThunderTix generates the class schedule.



Series: Best for weekly classes over a semester or term (example: Fall Ballet, Tuesdays for 16 weeks). The schedule generator creates one session per week on the weekday of the start date.



Camp: Best for intensive,
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What is Class Manager, and how do I get started selling classes?

Class Manager is ThunderTix’s tool for selling classes, camps, workshops, and any program that meets on multiple dates, such as dance semesters, theatre camps, and weekly workshops. It is currently in Beta.


Classes are separate from Events. Do not create an event or performance for a c
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