UPDATE: All Cloudflare issues were resolved at 1:45 Central time today.

Earlier:

Cloudflare, one of the network providers that ThunderTix relies on, is having connectivity problems in North America that started around 10:45 a.m. CT today. You or your patrons may notice slow page loads or occasional errors in ThunderTix, especially in the Eastern US.

Your data and orders are safe. This is a network slowdown, not a problem with your account.

If a page doesn’t load, wait a minute and refresh. If a patron isn’t sure whether their purchase went through, have them check their email for a confirmation before trying again. This helps avoid duplicate orders.

Cloudflare’s team is working on a fix, and we’re watching it closely. We’ll send an update once things are back to normal. You can also follow along at cloudflarestatus.com.

Thanks for your patience!

The ThunderTix Team