The waiting list is enabled for all events by default -- both reserved seating and general admission -- but you may disable the wait list by clicking on the Purchase Settings tab for any event. Just leave the "Remaining Tickets for Waiting List" input box blank to disable the option for your event.
Click on Purchase Settings in the top navigation bar
Click the # sign to change the Remaining Ticket Display
Enabling the Waiting List
To enable the option, enter a zero in the box to make the waiting list option display when your event sells out. Alternatively, if you want to allow a waiting list to appear before the event is completely sold out, enter at what number of remaining tickets you want the waiting list to be displayed. This option may be especially useful for reserved seating events where only single seats remain, allowing patrons to sign up for the waiting list if and when seats open up together. Once the waiting list is displayed, customers can enter their contact information, the number of tickets needed, whether they have accessibility needs and any other pertinent comments.
Navigate to the Notifications tab of your Account Settings. Under Notification for Waitlist Availability, add your staff email addresses. We'll send you and your staff a notification via email the moment that tickets become available if patrons are already on the waiting list for that event.
Notifying customers that are waiting
We will alert you when the number of sold seats plus the number of tickets desired awaiting customers exceeds the capacity with a message like below. In order to remove the message, your capacity must be above the total number of sold tickets and requested tickets from the waiting list. Notify customers to purchase seats or remove them from the wait list altogether to free up your capacity and begin selling again.
When clicking the Alert icon (seen below), that customer will immediately receive an email asking them if they still want those tickets or if they are no longer interested.
A portion of the email customers will receive is displayed below.
If the customer clicks "I'm no longer interested", they'll be immediately removed from your waitlist and you'll see a strikethrough over their name and information. If the customer clicks "Yes, please contact me!", you'll receive an email letting you know they want tickets. So, you'll need to get their payment information over the phone.
Adding customers to the waiting list As a logged-in user, you may add patrons to your waiting list by navigating to: Events tab >
Click Manage on your chosen event
Click the Waiting List icon:
From the waiting list, you can add new customers to the list and take action for customers that are waiting for tickets.
Waiting list Actions
From the Actions column of your waiting list, you can edit a customer's data (if they call to say they need to revise their ticket needs).
Removing a customer from the waitlist
1. Click Manage on your chosen event 2. Click the Waiting List icon: 3. On the far right, there will be an Actions column with four icons. You will want to click the red trashcan icon to remove a customer from the waitlist.
Processing an order for a waitlisted customer
From the waiting list, after notifying a client, the icon to Process an order will become available.
Choose the number of tickets they want from those remaining. Click Continue.
When you get to the checkout page, the customer's information will be transferred from the waiting list onto the checkout page to save you time. Just enter the credit card information and Confirm the order.
There is no cost to take advantage of the Waiting List option.
Choose ticket types for the waiting list:
Now when Customers opt in to the waiting list, they can identify the exact ticket types they need and the quantity needed.
When customers indicate they are ready to purchase tickets on the waitlist after you have notified them, we will update their status to "Ready to purchase". This way, you can reach out to the patron to complete their purchase. If they are no longer interested in purchasing tickets and have indicated so, they will become Inactive. Ready to purchase.png23.18 KB Purchased orders move to the end of the waitlist:
Once a customer has purchased tickets from the wait list, they will move to the bottom of the waiting list.
Waiting list Actions
