Category: Managing Events
A presale to a targeted audience can be handled by selling tickets before the event officially "activates" for the general public. This option requires that a password be entered in order to access the event. A single password is used for the entire pre-sale. In order to do a presale
... (continued)
There are two scenarios in which requiring a coupon code at checkout is beneficial. One is to limit an event to a targeted audience, and the other is for flex pass users.
Tickets can be limited to a targeted audience and also limit how many ticket each person is allowed to order by us
... (continued)
Tickets can be limited to a targeted audience and also limit how many ticket each person is allowed to order by us
There are 2 separate options to sell tickets for an event to a limited audience:
- A password-protected pre-sale
- Require a coupon code at checkout
Password-protected pre-sale (1 shared password)
The password-protected pre-sale feature allows you to offer early access to ticket sales for a
Disabling the waiting list
The waiting list is enabled for all events by default -- both reserved seating and general admission -- but you may disable the wait list by clicking on the Purchase Settings tab for any event. Just leave the "Remaining Tickets for Waiting List" input box bl
We currently allow you to limit the number of tickets a customer can purchase for a single order. However, any customer can easily process a second order for the same event allowing them to buy twice the limit you set -- or many times the limit by simply repeating the same order.
To s
... (continued)
To s
To remove the option for Pay What You Can (PWYC) pricing on a ticket, navigate to:
Events tab >
1. Click on the name of your event
2. Click Select then Tickets and Prices on the performance you'd like to change
3. Click the pencil icon under Actions to edit the ticket type
4. Uncheck the
... (continued)
Events tab >
1. Click on the name of your event
2. Click Select then Tickets and Prices on the performance you'd like to change
3. Click the pencil icon under Actions to edit the ticket type
4. Uncheck the
To change the current sold-out messaging displayed for events on your public page, please follow the below steps:
- Navigate to Events > Event Manager
- Click Manage for your chosen event
- Click the Public Display tab
- Under Additional Display Options, enter a message under ALTERING THE "SOLD
ThunderTix offers you the ability to set up dynamic ticket pricing, allowing you the flexibility to increase ticket prices as your events draw nearer. In ThunderTix, you can easily change ticket prices at any time or set the prices to change to a given amount at a specified number of
... (continued)
If you'd like to remove an event from sale so that customers can no longer buy tickets, utilize the post-sale announcement found in the Visibility tab of your event. This option is best used if the event has only one date and time.To utilize the post-sale announcement, please navigate
... (continued)
If you need to postpone an event to a later date, the easiest option is to simply change the date and time of the actual performance. If you are unsure about the newly scheduled date and time, we recommend temporarily changing the event and/or performance dates to "Private". This can
... (continued)
Some of our venues may not offer a tour on all dates, but they don't want to remove it from the buyer's view. If you would like to have the tour time visible with a note indicating it is Sold Out, navigate to:
Events tab >
Events tab >
- Click on the name of your event
- Click on Purchase Settings in th
For general admission events, the venue capacity can be altered for each event. To change the capacity for your event, please navigate to:
Events > Event Manager
Events > Event Manager
- Click on the name of your desired event
- Click the Purchase Settings tab
- Under the Restrictions and Waitlist, adjust the capac
There are two reasons a date may show as 'Sold Out'. You have either sold all available seats, or you have reduced the available number of seats for a given event date to either zero seats or a number that is less than or equal to the number of seats sold to date.
To figure out which
... (continued)
To figure out which
Yes! You can continue to sell tickets after an event has been inactivated, taken off line from public view, or after the event has passed (perhaps you would like to record box office/door sales made in cash - these can still be included to reflect accurate inventory).
To add ticket sa
... (continued)
To add ticket sa
If you would like to offer your patrons the opportunity to purchase “Pay what you can” (PWYC) -- that is, a flexible price that allows them to pay an amount with which they are comfortable, then take advantage of our newest ticket type with PWYC. To add a new PWYC ticket:
- Navigate to:
Some clients may prefer to block certain seats from being sold until more details around the production have been ironed out, or in case of overflow/walk up ticket sales.
For reserved seating, if you blocked seats from sale due to obstructed view or other factors, the count of the seat
... (continued)
For reserved seating, if you blocked seats from sale due to obstructed view or other factors, the count of the seat
There is not currently a way to reactivate a ticket type after it's been inactivated. However, there are no negative repercussions for creating the same ticket type again.
So, just recreate a new ticket, and it will work exactly as the original.
So, just recreate a new ticket, and it will work exactly as the original.
If would like for customers to be able to enter extra information on an order, there are a couple of different ways to go about this.
You can create and attach a Survey to your events, or you can edit the Comments field to use whatever wording you desire, or
You can create and attach a Survey to your events, or you can edit the Comments field to use whatever wording you desire, or
Surveys
A survey can be up
Once a ticket is inactive, it cannot be reactivated. Instead, simply create a new ticket type using the same name, description, and pricing as needed. Click the diskette to save.
You can create as many tickets as you need, and once created is set to Active by default. If you later dec
... (continued)
You can create as many tickets as you need, and once created is set to Active by default. If you later dec
Assigning a different color for each of your events makes it much easier to read the internal calendar view.
To do this, please follow the steps below:
To do this, please follow the steps below:
- Head to Events > Calendar
- To the left of the calendar, you will see a list of your Upcoming Events
- Click the down arrow for the event t
To remove tickets from sale prior to the performance time, please follow the steps below:
- Navigate to Public Display Options >> Edit Public Display
- Under "Automatic Inactivation for Performances", use the dropdown to choose the appropriate amount of time you'd like to close ticket sal
Deleting the ticket type is actually the best way to handle it. Deleting the ticket type will only remove it as an option for future purchases and will not effect any previous orders with that price.Make sure you run through the steps of buying after deleting it to ensure you don't s... (continued)
Currently, you can preview the event PDF ticket in a few places:
- From the main Events tab by clicking 'Yes' in the column titled "Email PDF"
- From within the Edit event section by clicking on the button titled "Preview PDF Ticket".
- From within an Event, click on the heading "Preview
