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Volunteer Certifications - Tue - Oct 20, 2026 - 5:25pm


Volunteer Certifications

Certifications let you keep track of what each volunteer is trained or cleared to do, like usher training, box office training, or a yearly background check. Once you add them, you can quickly find the right people when you staff an event.

This article covers:

  1. Creating your certifications
  2. Adding a certification to a volunteer
  3. Finding volunteers by certification
  4. Exporting your volunteer list

How do I create volunteer certifications?

Start by building your list of certifications. You only need to do this once, and every volunteer can then be given any certification on the list.

  1. Go to Volunteer Management > Certifications.
  2. Click to add a new certification.
  3. Enter a name, like "Annual Background Check."
  4. Add a short description if you'd like.
  5. Choose when it expires:
    • Never, for things like a one-time training.
    • A number of months after the issue date, like 12 for a yearly background check.
  6. Click Save.

Below: The main Certifications page, and how to get to it (Volunteer Manager > Certifications)
Below, creating a new certification:
Screenshot 2026-10-20 at 4.53.37 PM.png 107.8 KB

Editing a certification

You can change a certification's name, description, or expiration rule at any time. If you change how long it lasts, ThunderTix updates the expiration dates for volunteers who already have it. A date that was typed in by hand stays the same.


Archiving a certification

Archive a certification when you no longer use it. Volunteers who already have it keep it on their profile, but it can't be given to anyone new.

Below: How to Archive a certification, via the Archive button under Actions. You can see Archived certifications by switching to the 'Archived' toggle on the top right of the Certifications page.

Screenshot 2026-10-20 at 4.55.35 PM.png 174.12 KB

How do I add a certification to a volunteer?

  1. Go to Volunteer Management > Volunteers and click on the volunteer's name.
  2. In the Certifications section, click + Add certification.
  3. Pick the certification from the list.
  4. Enter the issue date. This is the date they finished the training or were cleared.
  5. The expiration date fills in on its own. You can change it if their date is different.
  6. Add a note if it helps, like "Cleared through the district office."
  7. Click Add certification.


Below: Inputting certification information on the volunteer's profile

Screenshot 2026-10-20 at 5.01.58 PM.png 273.17 KB


Below: The new certification has been saved on the volunteer's profile.
Screenshot 2026-10-20 at 5.03.02 PM.png 291.92 KB

What the status labels mean:

Active | The certification is current.
Expiring soon | The expiration date is coming up.
Expired | The expiration date has passed.


Below: An expired certification lives on the profile as well

Screenshot 2026-10-20 at 5.04.53 PM.png 287.54 KB

Editing or removing a certification

  1. Click the edit icon on the certification row.
  2. Make your changes and click Save, or click Cancel to leave it as it was.
  3. To delete it, click Remove, then confirm.


How do I find volunteers by certification?

There are two places you can search by certification.

On your Volunteers list

  1. Go to Volunteer Management > Volunteers.
  2. Use the certification filter next to the role filter. You can pick more than one.
  3. Leave Active only turned on to hide anyone whose certification has expired. Turn it off to see everyone who has ever held it.

The Certifications column shows each volunteer's certifications and when they expire.

Below: Filtering volunteers by certifications (seen by checking the relevant certification box)
Screenshot 2026-10-20 at 5.21.38 PM.png 307.1 KB

When assigning volunteers to an event

  1. Go to Volunteer Management > Volunteer Assignments and click Manage on your event.
  2. Click Assign volunteers on the performance you need to staff.
  3. Click + Assign Volunteer.
  4. Use the certification filter to show only qualified volunteers, then pick who you need.

How do I export my volunteer list?

  1. Go to Volunteer Management > Volunteers.
  2. Set any filters you want, like a role or certification.
  3. Click the export button.
Your spreadsheet will match what you see on the screen, including the Certifications column with names and expiration dates.


Need a list of who signed up for one performance instead? Go to Events > Event Manager, click your event, and under Reports choose Export volunteer signups.


Good to know

View our video tutorials   How can I make an existing user a Volunteer?   How do I create a role for my volunteers?   How do I assign a volunteer to a role?   How do I create or assign volunteer opportunities for my event?   Registration process for volunteers   How can my volunteers sign up for opportunities?   Where can I see total hours volunteers have worked?