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Category: Announcements

LIVE DEMO TODAY AT 1PM: Package Add-Ons

I’ll be hosting a live demo today at 1:00 p.m. CT to show you how Package Add-Ons work, where they appear during checkout, and how you can use them as an upsell opportunity for season pass buyers.



Package Add-Ons Are Here


We’re excited to introduce Package Add-Ons, a new ThunderTix feat
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Join us for a live demo next Tuesday: Package Add-Ons


Package Add-Ons Are Here


We’re excited to introduce Package Add-Ons, a new ThunderTix feature designed to help you promote more events, improve the package-buying experience, and drive additional ticket sales from your most engaged patrons.


When patrons purchase a season pass package, t
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LIVE DEMO TODAY: Building coupons in ThunderTix!


LIVE DEMO TODAY:  How to build coupons and use them in effective marketing campaigns

Join us today for a live ThunderTix demo focused on using coupons strategically to support your ticket sales, marketing efforts, and patron engagement.


In this demo, we’ll walk through how to create and
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Next Tuesday: ThunderTix Coupon Demo


LIVE DEMO NEXT TUESDAY:  How to build coupons and use them in effective marketing campaigns

Join us next Tuesday for a live ThunderTix demo focused on using coupons strategically to support your ticket sales, marketing efforts, and patron engagement.


In this demo, we’ll walk through how
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New Demo Available: Flexible Tickets Upgrade


New Demo Available: Flexible Tickets Upgrade


We’re excited to share that our Flexible Tickets Upgrade demo is now available.


This feature gives ticket buyers the option to add extra flexibility to their purchase, helping them feel more confident when buying tickets in advance. If plans
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LIVE DEMO TODAY: A New Way to Offer Refund Flexibility Without Issuing Refunds

Patrons are increasingly expecting flexibility when they purchase tickets.


Join us today at 1:00 PM CT for a live demonstration of ThunderTix Flexible Tickets Upgrade, a new feature that allows patrons to add cancellation protection during checkout.


If they can’t attend, they receive gi
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LIVE DEMO TOMORROW: A New Way to Offer Refund Flexibility Without Issuing Refunds


Patrons are increasingly expecting flexibility when they purchase tickets.


Join us tomorrow for a live demonstration of ThunderTix Flexible Tickets Upgrade feature, a new feature that allows patrons to add cancellation protection during checkout.


If they can't attend, they receive gift
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New CRM Feature: Automated Patron Targeting Starts TODAY!

I recently hosted a live demo of one of the most powerful audience intelligence features we've added to ThunderTix CRM, and I'm excited to share it with you.  The new Patron Lifecycle and RFM Segmentation tools help you better understand who your patrons are, where they are in their j

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Live Today: Facebook Integration & AI Social Sharing Demo

LIVE DEMO TODAY!!! Facebook Integration and AI Social Sharing Demo live demonstration today.  Register below.  



Facebook Integration & AI Social Sharing


Date: TODAY , June 18 at 1:00 PM CT
Estimated Demo Time: 10 Minutes
Registration Link: Facebook Integration Demo


Discover how easy it is
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Last Chance to Register: Facebook Integration Demo Tomorrow!

Join us for two live demonstrations showcasing the latest ThunderTix tools designed to help you market events more effectively, improve the patron experience, and unlock new revenue opportunities. Each session includes a live walkthrough, practical use cases, and time for questions.


Fa
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New Webinar Replay: Web Design Tools

Did you miss our live webinar on Web Design Tools? No worries—you can watch the full replay anytime.


In this session, we show you how to:

 • Upload your logo and footer image
 • Choose colors that match your brand
 • Apply quick design tips for a polished site


It’s a simple, step-by-step w
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Join us TODAY at 1PM for our live demo of our newest marketing feature!

We have a live demo of our new Patron Lifecycle and RFM Scoring feature TODAY!!!


Spend 10 minutes with us as we demo our newest features, LIVE!  We're excited to showcase two powerful ThunderTix features designed to help you better understand your patrons and simplify your marketing ef
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Last Chance to Register: Two Live ThunderTix Feature Demos This Week


Just a quick reminder that our new feature demos are happening this week, and there's still time to register!


Spend 10 minutes with us as we demo our newest features, LIVE!  We're excited to showcase two powerful ThunderTix features designed to help you better understand your patrons a
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New Webinar Recording Available: Maximize Revenue with CRM Audience Segmentation and our In-House Mass Emailer!


I recently hosted a webinar focused on leveraging the ThunderTix CRM to create highly targeted audience segments using layered filters and our built-in, affordable mass email
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Don't miss next week's ThunderTix feature demos: Lifecycle Tracking & Facebook Integration

Spend 10 minutes with us as we demo our newest features, LIVE!  We're excited to showcase two powerful ThunderTix features designed to help you better understand your patrons and simplify your marketing efforts. Register for one or both sessions below.  There will be a Q and A after e
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Join us TODAY for our CRM and Mass Mail Webinar!!!

Looking to build stronger patron relationships and get more out of your email marketing efforts?


Join us for our upcoming:



ThunderTix CRM & Mass Mail Webinar
TODAY Tuesday, June 9
1:00 PM CST


This session will begin with a brief review of ThunderTix CRM fundamentals before exploring more a
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Join Us for Our CRM & Mass Mail Webinar – June 9

Looking to build stronger patron relationships and get more out of your email marketing efforts?


Join us for our upcoming:



ThunderTix CRM & Mass Mail Webinar
Tuesday, June 9
1:00 PM CST


This session will begin with a brief review of ThunderTix CRM fundamentals before exploring more advance
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NEW FEATURE: Flexible Ticket Upgrades

Flexible Tickets Upgrades Are Here!


Give patrons the confidence to buy now—even when plans might change.


With Flexible Tickets, patrons can add cancellation flexibility during checkout. If they can't attend, they can self-cancel before your designated deadline and automatically receive
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Join Us May 21: Discover the Power of Flex Passes

We’re excited to invite you to our upcoming Flex Pass Webinar on Thursday, May 21 at 1:00 PM CST!


Flex passes are one of the most effective ways for performing arts organizations, theatres, festivals, museums, and other venues to increase patron loyalty while offering audiences more fl
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REMINDER: Packages Webinar TODAY at 1PM CST!

This is a reminder that we have an upcoming ThunderTix webinar focused on one of the most effective ways to grow revenue and retention—season packages TODAY at 1PM CST.


In this session, we’ll walk through how to set up, sell, and optimize packages in ThunderTix so you can secure upfro
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REMINDER: Packages Webinar tomorrow at 1PM CST!

This is a reminder that we have an upcoming ThunderTix webinar focused on one of the most effective ways to grow revenue and retention—season packages tomorrow at 1PM CST. 


In this session, we’ll walk through how to set up, sell, and optimize packages in ThunderTix so you can secure u
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Ready to launch season packages? Join our webinar on May 5th

We’re excited to invite you to an upcoming ThunderTix webinar focused on one of the most effective ways to grow revenue and retention—season packages.


In this session, we’ll walk through how to set up, sell, and optimize packages in ThunderTix so you can secure upfront revenue and turn
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Action Required: Update Your Application to Avoid Access Issues

We’re reaching out with an important update regarding your ThunderTix mobile application.


To ensure continued access, you and any other users must download and install the latest version of the application as soon as possible. Clients who do not update will see an “Unauthorized” messag
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As part of our response to the phishing incident on Wednesday March 4th, we are implementing an additional security step for all ThunderTix user accounts.



Effective immediately, ThunderTix now requires two-factor authentication (2FA) for every login. When you sign in, we will send a on
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Email confirmation issue

We want to inform you about an issue that occurred today which may have affected order confirmations and seat availability for some events.


While addressing a separate system issue, an internal maintenance task was mistakenly run in a way that triggered the re-sending of a large number
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Important Security Notice: Fraudulent Email Circulating

 We want to alert you to a fraudulent email that may have been sent to ThunderTix users today. The message appears to come from ThunderTix and claims that an attendee has requested a refund, prompting you to log in through a link in the email.


This email is NOT legitimate. Please do no
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Update: Simplified add-on pricing (effective immediately)

We’re reaching out with a quick update to ThunderTix add-on pricing, effective immediately.


To make pricing simpler and more consistent across the platform, we’re standardizing add-on pricing at 2%.




  • Merchandise: increasing from 1% → 2%


  • Memberships: now 2%


  • Gift Cards: decreasing from 2.5%

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Flex pass billing

We’re writing to let you know about an update to how flex passes are billed in ThunderTix.


Beginning this month, all flex passes will be billed at the time of sale rather than at redemption. This means that when a flex pass (punch pass, season pass, or similar bundled ticket product in
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Join us TODAY for our fundraising and donor management webinar!

REMINDER: the upcoming webinar "Turning Ticket Buyers into Donors: Fundraising & Donor Management with ThunderTix" is TODAY at 1PM CST! 



Webinar date: February 10th, 2026 at 1PM CST
Registration link: Donations and Fundraising Webinar Registration Link


Please be sure to use the link abov
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Reminder: Fundraising with ThunderTix — Tomorrow at 1PM CT

REMINDER: the upcoming webinar "Turning Ticket Buyers into Donors: Fundraising & Donor Management with ThunderTix" is tomorrow at 1PM CST! 



Webinar date: February 10th, 2026 at 1PM CST
Registration link: Donations and Fundraising Webinar Registration Link


Please be sure to use the link a
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