Category: Announcements
Spend 10 minutes with us as we demo our newest features, LIVE! We're excited to showcase two powerful ThunderTix features designed to help you better understand your patrons and simplify your marketing efforts. Register for one or both sessions below. There will be a Q and A after e
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Looking to build stronger patron relationships and get more out of your email marketing efforts?
Join us for our upcoming:
ThunderTix CRM & Mass Mail Webinar
TODAY Tuesday, June 9
1:00 PM CST
This session will begin with a brief review of ThunderTix CRM fundamentals before exploring more a
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Looking to build stronger patron relationships and get more out of your email marketing efforts?
Join us for our upcoming:
ThunderTix CRM & Mass Mail Webinar
Tuesday, June 9
1:00 PM CST
This session will begin with a brief review of ThunderTix CRM fundamentals before exploring more advance
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Flexible Tickets Upgrades Are Here!
Give patrons the confidence to buy now—even when plans might change.
With Flexible Tickets, patrons can add cancellation flexibility during checkout. If they can't attend, they can self-cancel before your designated deadline and automatically receive
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Just a quick reminder about our upcoming Flex Pass Webinar happening TODAY, Thursday, May 21 at 1:00 PM CST!
Flex passes are a great way to increase patron loyalty while giving audiences more flexibility in how they attend events. During the session, we’ll walk through setup strategies
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Just a quick reminder about our upcoming Flex Pass Webinar happening this Thursday, May 21 at 1:00 PM CST!
Flex passes are a great way to increase patron loyalty while giving audiences more flexibility in how they attend events. During the session, we’ll walk through setup strategies,
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We’re excited to invite you to our upcoming Flex Pass Webinar on Thursday, May 21 at 1:00 PM CST!
Flex passes are one of the most effective ways for performing arts organizations, theatres, festivals, museums, and other venues to increase patron loyalty while offering audiences more fl
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This is a reminder that we have an upcoming ThunderTix webinar focused on one of the most effective ways to grow revenue and retention—season packages TODAY at 1PM CST.
In this session, we’ll walk through how to set up, sell, and optimize packages in ThunderTix so you can secure upfro
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This is a reminder that we have an upcoming ThunderTix webinar focused on one of the most effective ways to grow revenue and retention—season packages tomorrow at 1PM CST.
In this session, we’ll walk through how to set up, sell, and optimize packages in ThunderTix so you can secure u
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We’re excited to invite you to an upcoming ThunderTix webinar focused on one of the most effective ways to grow revenue and retention—season packages.
In this session, we’ll walk through how to set up, sell, and optimize packages in ThunderTix so you can secure upfront revenue and turn
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We’re reaching out with an important update regarding your ThunderTix mobile application.
To ensure continued access, you and any other users must download and install the latest version of the application as soon as possible. Clients who do not update will see an “Unauthorized” messag
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As part of our response to the phishing incident on Wednesday March 4th, we are implementing an additional security step for all ThunderTix user accounts.
Effective immediately, ThunderTix now requires two-factor authentication (2FA) for every login. When you sign in, we will send a on
We want to inform you about an issue that occurred today which may have affected order confirmations and seat availability for some events.
While addressing a separate system issue, an internal maintenance task was mistakenly run in a way that triggered the re-sending of a large number
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We want to alert you to a fraudulent email that may have been sent to ThunderTix users today. The message appears to come from ThunderTix and claims that an attendee has requested a refund, prompting you to log in through a link in the email.
This email is NOT legitimate. Please do no
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We’re reaching out with a quick update to ThunderTix add-on pricing, effective immediately.
To make pricing simpler and more consistent across the platform, we’re standardizing add-on pricing at 2%.
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Merchandise: increasing from 1% → 2% -
Memberships: now 2% -
Gift Cards: decreasing from 2.5%
We’re writing to let you know about an update to how flex passes are billed in ThunderTix.
Beginning this month, all flex passes will be billed at the time of sale rather than at redemption. This means that when a flex pass (punch pass, season pass, or similar bundled ticket product in
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REMINDER: the upcoming webinar "Turning Ticket Buyers into Donors: Fundraising & Donor Management with ThunderTix" is TODAY at 1PM CST!
Webinar date: February 10th, 2026 at 1PM CST
Registration link: Donations and Fundraising Webinar Registration Link
Please be sure to use the link abov
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REMINDER: the upcoming webinar "Turning Ticket Buyers into Donors: Fundraising & Donor Management with ThunderTix" is tomorrow at 1PM CST!
Webinar date: February 10th, 2026 at 1PM CST
Registration link: Donations and Fundraising Webinar Registration Link
Please be sure to use the link a
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The email delivery issue affecting non-branded accounts has now been resolved. Automated emails and support replies should once again be arriving in your inbox as expected.
Thank you for your patience while we worked with our email provider to address this — we appreciate your understa
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We are aware of an issue affecting email delivery for non-branded accounts, where some automated emails may not be sending as expected due to delivery issues with our third-party email service provider, Mailgun.
Our engineering team is actively monitoring the situation and working clos
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Hi everyone,
Apologies for the confusion — I wanted to quickly follow up with a correction to my earlier message regarding the upcoming webinar: Turning Ticket Buyers into Donors: Fundraising & Donor Management with ThunderTix
Correct webinar date: February 10th, 2026 at 1PM CST
Regi
We’re excited to invite you to our upcoming live ThunderTix webinar focused on donations, fundraising campaigns, and donor management—all designed to help you grow revenue beyond the ticket sale.
Date: February 3rd, 2026
Time: 1:00 PM CST
Location: Live webinar (free registration)
In th
Just a quick reminder that our Volunteer Management webinar is happening tomorrow, December 9th, at 1:00 PM Central Time (US and Canada), and we’d love to have you join us!
If your organization relies on volunteers — even occasionally — this session will walk you through how to streaml
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We're excited to invite you to an upcoming ThunderTix webinar all about our Volunteer Management tools on December 9th, 2025 at 1:00 PM in Central Time (US and Canada)! If your organization relies on volunteers to keep events running smoothly, this session is for you.
During the webina
On Thursday morning, from 9:31 AM to 10:52 AM CDT, ThunderTix venues experienced timeouts and slow load times while processing orders. This impacted both patron purchases and venue admin order management. The issue was fully resolved at 10:52 AM, and all systems have been operating no
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We are currently experiencing delays with payment processing. Our team is working on this urgently, and resolving it is our top priority.
We know how important reliable performance is for your sales and your customers — and we appreciate your patience while we get this restored as quic
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This past Saturday evening, ThunderTix experienced an unexpected outage that temporarily affected access to some event pages and ticket purchases. Our team responded immediately and restored service later that night.
We want to share a bit of context: while working on system improvemen
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Greetings, ThunderTix users!
We want to inform you that our system will be temporarily offline on Sunday night from 2:00 AM to 6:00 AM Central Time (effectively early Monday morning) as we transition from our previous hosting provider, Heroku, to AWS.
During this time, access to our pl
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We want to inform you that our system will be temporarily offline on Sunday night from 2:00 AM to 6:00 AM Central Time (effectively early Monday morning) as we transition from our previous hosting provider, Heroku, to AWS.
During this time, access to our pl
Over the last 24 hours, some ThunderTix clients with stand-alone fundraising campaigns experienced a surge of fraudulent $1 donation attempts. These were automated bots testing stolen credit card numbers to see which are valid—a common tactic because small charges are less likely to b
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Did you miss our live webinar on Web Design Tools? No worries—you can watch the full replay anytime.
In this session, we show you how to:
• Upload your logo and footer image
• Choose colors that match your brand
• Apply quick design tips for a polished site
• Upload your logo and footer image
• Choose colors that match your brand
• Apply quick design tips for a polished site
It’s a simple, step-by-step w
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