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Can I create a Ticket package that includes both tickets and products?

Sun - Jan 19, 2014 - 4:14pm

Posted by anonymous Updated: Jan 2024 0 Comments Packages

To include a product with a package, head to Revenue Builders > Products.

You will see a list of all of your products here.

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On the packaged column, click on the text in the column. It could say none, some, or all, depending on which packages you select to include in y
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Why am I copied on emails when I resend orders to a new email address?

Wed - Apr 9, 2014 - 12:09pm

Posted by Dawn Updated: Oct 2021 0 Comments Email Delivery

For security purposes, we always send a copy of resent emails when the email address is changed from the original order.

For example, if jane@domain.com places an order, but an unsuspecting staff member at your venue sends a copy to john@otherdomain.com, we want Jane to be alerted. We
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How do I remove a ticket option from the drop-down choices?

Mon - Oct 20, 2014 - 10:32am

Posted by Stacy Updated: Sep 2018 0 Comments Managing Events

Deleting the ticket type is actually the best way to handle it. Deleting the ticket type will only remove it as an option for future purchases and will not effect any previous orders with that price.Make sure you run through the steps of buying after deleting it to ensure you don't s... (continued)

How do I assign different pricing to different performances of my event?

Thu - Nov 6, 2014 - 12:37pm

Posted by Pam Updated: Jun 2021 0 Comments Creating Events

This is for General Admission events. For information on pricing for Reserved Seating Sections, please see our the following discussion: Reserved Seating Pricing by Section

If you have an event that has more than one date (performance) and has different pricing for the different d... (continued)

Do product sales count towards my ticket allotment?

Thu - Feb 19, 2015 - 1:29pm

Posted by Guillaume Updated: Jan 2023 0 Comments Products

Products do not count toward your ticket totals. However, 1% of merchandise sales processed via credit card are accounted towards your monthly bill. 

How can I collect a name for each ticket ordered?

Mon - Jun 22, 2015 - 2:33pm

Posted by Shmuel Updated: Oct 2021 0 Comments Customers

For all orders, we collect the name of the customer that is either purchasing the tickets or processing the order (if tickets are free).  If you need to collect a customer name per ticket being ordered, you may either require or optionally request a customer name per ticket. 

We recomm
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Different Venues in One Season

Mon - Sep 21, 2015 - 10:29am

Posted by Nina Updated: Jan 2024 0 Comments Ticket Printing

If you have events taking place at multiple venues, we now set the venue name, phone, and address with each event. You'll find this setting for each event by going to your events listing, then clicking Manage > Public Display > Event Address. 
 
To update the address for an event:

1. Hea
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How do I get our logo to print on thermal tickets?

Mon - Sep 21, 2015 - 11:35am

Posted by Nina Updated: Nov 2021 0 Comments Ticket Printing

Many organizations have the logo watermarked on the front of the ticket prior to printing so that there isn't a need to add a logo onto the ticket template. 

However, you can upload a black and white logo to your Thermal Ticket template.  We can then include that logo to appear on the
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