Category: Creating Events
If you plan to enable a print-at-home ticket option along with a ticket pick-up option, you should create at least 2 different shipping options for your event. One for print-at-home and the other for "Will Call". Each one should be priced at $0.00 since there is no cost to either opti
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You are able to set a capacity per ticket type if desired, however, it is not necessary to set a capacity for each ticket type since a capacity exists on each individual event date. Unless you have a limited number of a certain ticket type, like a VIP ticket, then you should not be en
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First, consider modifying the ticket type name and/or the ticket type description to include the word(s) 'Advanced Ticket', 'Advanced Purchase', or even 'Early Bird' so that the customer knows that they are getting a deal by purchasing online in advance of the event. Second, you shoul
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Yes, the activation date can be changed.
- Head to the: Event Manager
- Click on the name of your chosen event
- Click on Public Display
- From Event Information in the left menu, head to IMPORTANT SALE DATES.
- Click the date under "Tickets "on sale" date" and change the date.
- Click Apply to save th
To create a snail mail option, just add a "postal mail" shipping option on your event with the corresponding price to mail the tickets.
- For existing events, navigate to the: Event Manager
- Click on the name of your chosen event
- Click the Shipping & Fees tab
- Click Add a new Shipping Option
If you would like to offer customers a link to buy tickets to an event, but you don't want to display the event to the general public, you can create a semi-private event. The semi-private event is displayed to your buyers using either an iframe within your own website or as a link to
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Some venues have to pay for the use of a parking lot, so they might choose to add a parking fee per order. Alternatively, you might add a “convenience” fee per ticket to help offset your own event advertising and/or publicity costs, or make a fee 'Box Office' so it is only applicable
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This is for General Admission events. For information on pricing for Reserved Seating Sections, please see our the following discussion: Reserved Seating Pricing by SectionIf you have an event that has more than one date (performance) and has different pricing for the different days,
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Each date within an ongoing event can be individually edited.
- Head to the Event Manager
- Click on the name of your event
- Click Select then Tickets and Prices
- Click + Add Another Ticket
- Enter the ticket information and click the disk icon to save your new Ticket Type
Each electronic ticket will include the venue name, venue address, and venue phone number from the Venue selected with each event.
To edit or review the venue connected to an event:
To edit or review the venue connected to an event:
- Head to the Event Manager
- Click on the name of your event
- Click Public Display
- From the left menu, click Ev
To create an event to repeat only on Saturday & Sunday for a month,
This will be done in two steps. When you are setting up your event, you will choose the option that allows events to recur on a weekly basis.
This will be done in two steps. When you are setting up your event, you will choose the option that allows events to recur on a weekly basis.
When creating a new event:
- Head to the: Event Manager
- Click Create Event
- Enter
To stop ticket sales ahead of your existing event:
- Head to the: Event Manager
- Click on the name of your event
- Click Public Display
- From Event Information in the left menu, head to IMPORTANT SALE DATES
- Click the calendar under "Tickets removed from sale on" and enter your preferred date
You may have an upcoming event that you wish to only have one performance date shown, but have the date of the event span over a period of time.
Please follow the steps below to edit an existing event so that it is one event with one single date but will display as a date range rather
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Please follow the steps below to edit an existing event so that it is one event with one single date but will display as a date range rather
For reserved seating events, the event capacity is set based on the number of seats on the seating chart. Any performance can have its capacity reduced, but it cannot exceed the event capacity.
To reduce the available seats for sale in a reserved seating event, you can block the seats
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To reduce the available seats for sale in a reserved seating event, you can block the seats
There is no limit to the number of event images you upload with each event. The first image uploaded will be displayed on your main events listing. After the customer clicks "Buy Tickets", they'll see the full event information with the event description and a slideshow of all uploade
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If you're holding a virtual event, you'll want to use our new Virtual Event settings so customers can clearly identify virtual from traditional events. To get started, you may either create a new event and use the new Virtual Event pane, or you may edit an existing event and designat
If you have an event that recurs with multiple performances and you need to make available a set number of tickets online, but hold back an additional number of tickets for walk-ups, follow the steps below. In this example, you may want to sell a total of 145 tickets in advance online
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Let's say you have 2 or more events that are happening at the same date and time, and they are not sorting on the buyer's page in the way you prefer them to sort. You can take the following steps to modify your event's date and time so that each event has a different date and time. Th
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To add dates and times over a date range:
- Head over to the: Events > Event Manager
- Click on the name of the Event you'd like to add dates and times to
- Navigate to the 'Add' tab of your event.
- Enter in the new dates and times of your events and if the event repeats.
Repeat options:
Does i
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Does i
Follow the steps below to enable sales tax on your account.
- Click the Cogs in the top menu to access your Account Settings and click Checkout Options
- Click Tax Rate in the left menu
- Enter your sales tax rate as a number. A percentage of 8.25% should be entered as 8.25 NOT 0.0825
When you
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To limit the number of tickets available in a single purchase, you need to enter a Maximum Ticket per order.
- Head to the: Event Manager
- Click Select then Manage next to the desired event
- Click Purchase Settings
- Under MAXIMUM TICKETS PER ORDER, click the text labeled "Unlimited" and enter
Yes! You can use our replicate feature to copy any of your current or expired events. You will have the opportunity to edit all fields, so the event does not need to have the same name. Follow the steps below:
- Head to the: Event Manager > Expired
- Locate the event you wish to copy and
To hide certain ticket types from customers, you can make your ticket type private.
In order to edit the visibility for individual ticket types:
In order to edit the visibility for individual ticket types:
- Head to the: Events Manager
- Click on Select then Manage
- Click Select then Tickets and Prices for the desired performance
- Click the pencil icon
When you are creating an event, the Finish button is not "clickable" or available until all of the required information has been entered. Any field that has missing information will be red. Once all required information has been entered, you will be able to click the Finish button.
The
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Pre-sale announcement
The pre-sale announcement is used to publicize an upcoming event without allowing the public to buy tickets online. Using the Presale Announcement will display both the event image and announcement to your customers on your online event listing. The pre-sale anno
The image will be displayed along with the event description on the online event listing for your customers. The image size varies from one display to the next, so we'll save your image in multiple formats and sizes to use the one that fits best for each display.
*For the standard eve
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*For the standard eve
Make sure you do the following before you start selling for your first event. First login to http://admin.thundertix.com
Review your Venue Information
Review your Venue Information
- Review each of the tabs in the secondary gray menu bar for accuracy. The email address entered is the email that sends confirmations t
As you may have learned, creating a separate ticket type called "Table of 8" or "Sponsor a full table" will only generate a single ticket with a single barcode. If you'd like a table purchase to generate a ticket per attendee, take a look at the option below:
Create the separate ticke
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Create the separate ticke
If you want a URL to appear as a clickable link rather than plain text, you'll need to add HTML needed to make it a hyperlink. Use the instructions below to create a link.
<a href="URL HERE" target="_blank">TEXT YOU WANT THEM TO SEE HEREr</a>The URL should either start with http or ht
Many of our venues opt to provide information or more of the commonly asked questions about the event or venue. You can add more text that will appear beneath the ticket receipt in the confirmation email such as:
- What to Bring vs. What not to Bring
- What time to arrive
- Infor
