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What type of event fees would I add and where can I add them?

Sat - Nov 27, 2010 - 4:04pm

Posted by Dawn Updated: Dec 2022 0 Comments Creating Events

Some venues have to pay for the use of a parking lot, so they might choose to add a parking fee per order. Alternatively, you might add a “convenience” fee per ticket to help offset your own event advertising and/or publicity costs, or make a fee 'Box Office' so it is only applicable
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How do I print tickets for someone who already received their PDF ticket but forgot to bring them?

Wed - May 25, 2011 - 6:55pm

Posted by Dawn Updated: Sep 2018 0 Comments Ticket Printing


  1. Go to Orders.

  2. Search for the Order whose tickets need reprinting.

  3. Click the Order ID.

  4. Click the printer icon at the top right of the order

Why are my shows not listed in chronological order?

Mon - Jul 11, 2011 - 5:49pm

Posted by Dawn Updated: Nov 2021 0 Comments Events


Event sorting for administrators

For logged-in users and administrators, all events and shows listed on the Events page are listed in alphabetical order by default. You can, however, sort the events listing while you are logged in by clicking on the "Date" heading to instead view your
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Barcodes: Using the Order Lookup Tool

Sat - Jul 30, 2011 - 6:27pm

Posted by Dawn Updated: Dec 2022 0 Comments Barcodes & Scanning

Your barcode scanning pages come equipped with an Order Lookup tool to help find and scan tickets at the gate for patrons that have lost or forgotten their tickets. To use it, simply enter the last name of the customer or their order number (if available by the patron's smartphone), a
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Authorize.net Error: "This account has not been given the permission(s) required for this request"

Fri - Aug 26, 2011 - 7:45pm

Posted by Dawn Updated: Jun 2021 0 Comments Credit Card Processing

When trying to process a credit card, I am getting the following error:

'This account has not been given the permission(s) required for this request.'

This is an error that is generated from your Authorize.net account. Please contact Authorize.net to find out why your account... (continued)

Customer had declined transaction and second attempt said the purchase would be a duplicate.

Thu - Sep 1, 2011 - 12:06pm

Posted by Dawn Updated: Nov 2021 0 Comments Credit Card Processing

Declined Reason: A duplicate transaction has been submitted

Authorize.net has a function to prevent a duplicate transaction from taking place for the customer's protection. This is their way of saying:

"Oops, it looks like you submitted the same transaction twice, and we want to stop y
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What is the difference between a void and a refund?

Sun - Oct 23, 2011 - 10:10pm

Posted by Dawn Updated: Oct 2021 0 Comments Orders

Void actions are only applicable to Authorize.net gateway only and completely cancels all tickets and refunds the entire payment when performed within the first 24 hours. A void prevents the transaction from settling. It will simply disappear off of the customer's bank statement in a
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How do I run a test transaction in ThunderTix?

Fri - Dec 2, 2011 - 4:58pm

Posted by Dawn Updated: Sep 2023 0 Comments Credit Card Processing


Running a Test Transaction 

Once you have an event created, you can run a test transaction to test your gateway sale to make sure everything is working properly before going live. 



  1. Head to the: Event Manager

  2. Choose an event to test with by clicking the Manage button 

  3. Next, click the Sell

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Why is the browser or referrer information missing on some orders?

Sun - Jul 1, 2012 - 12:58pm

Posted by Dawn Updated: Oct 2021 0 Comments Orders

There are many reasons why the browser or referral data is missing from orders such as:


  1. ThunderTix began collecting browser and referrer data on June 5, 2012. If the order occurred before that date, both fields will be empty of data.

  2. Any time a buyer has your site (or any page on your s

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Why are my numbered seats not in order?

Thu - Jul 19, 2012 - 10:23pm

Posted by Dawn Updated: Sep 2018 0 Comments Reserved Seating

Numbered seats are alphabetically ordered rather than numeric, thus numbered seats appear as 1, 11, 12, 2, 21, 22, etc. This is because we save seats as 'strings' rather than integers for seat labels. The reason for this is that we have no way of knowing if a seat is an integer, a l... (continued)

How can enable or disable the delivery of order email receipts?

Mon - Oct 1, 2012 - 5:01pm

Posted by Dawn Updated: Jun 2022 0 Comments Email Delivery

You have the option to add or remove email addresses to receive an email alert each time a purchase is made.



  1. Head to your Account Settings (in the top menu)

  2. Click Email Notifications

  3. Under Alerts, choose "When a purchase is made". 

  4. Enter your email address and hit enter

Is it possible to sell tickets and accept cash or check?

Fri - Nov 16, 2012 - 4:10pm

Posted by Dawn Updated: Nov 2023 0 Comments General Support

If you are logged into ThunderTix as a venue user, you can process ticket orders on behalf of customers (with the appropriate permissions). At the final stage of the checkout process, there is an option for 'Cash' and 'Check' instead of a Credit Card. These payment methods are describ
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Are there fees on an exchanged order?

Thu - Apr 17, 2014 - 10:23am

Posted by Dawn Updated: Mar 2024 0 Comments Orders

There are not fees on an exchanged order, however, you can add an exchange fee if you'd like. To enable the exchange fee head to Account Settings > Checkout Options > Credit Card & Exchange fees.

From there, simply enter in the amount you'd like to charge and toggle the fee to 'Yes'.

E
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What happens to sales tax on an exchange?

Thu - Apr 17, 2014 - 10:21am

Posted by Dawn Updated: Apr 2014 0 Comments Orders

Sales tax will remain with the original order. it is done this way, because sales tax is paid monthly to your state agency. If the tax were moved to a different month, your reporting numbers would be inaccurate.

How can I do some test scans to prepare for my event?

Mon - Aug 22, 2011 - 9:33am

Posted by Dawn Updated: Oct 2023 0 Comments Barcodes & Scanning

There are 2 options when testing barcode scanners with ThunderTix prior to the event. 



  • Create a test event where the Access is set to Private. Process a few test orders, print tickets from the orders, and follow the scanning instructions to test the scanners.

  • Use the real event(s). Proc

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How can I process a refund after an exchange to an order at a lesser cost?

Fri - Sep 26, 2014 - 8:13am

Posted by Schooner Updated: Oct 2021 0 Comments Orders

When you have an order for one amount, and it is exchanged to another event for a lower amount, this second order will have an "Unapplied credit" for the difference between those two orders.  At any time, you may process a refund from the subsequent order for the unapplied credit. Whe
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How do I delete an Order?

Thu - Nov 11, 2010 - 1:19pm

Posted by Dawn Updated: Oct 2021 0 Comments Orders

It is not possible to delete any existing orders. This is prohibited as orders, coupons, donations, events, and reports are very closely tied, thus dependent on the existence of the orders affecting those items. If you have an order that was created for testing, you can refund the tic
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