General Questions and Support
Understanding users capabilities and permissions
Season Ticket Packages, Multi-Day Event Passes, Season Subscriptions
How event donations work and where reporting is accessed.
Common troubleshooting questions
Setting seating chart availability and pricing.
Questions about creating an event through ThunderTix for online ticket sales.
Connecting your payment gateway to ThunderTix and understanding reasons for declined payments.
Questions about scanning barcodes and using the various scanning options for hardware.
Understanding the differences between the various coupon types and options.
Understanding options when emails don't deliver and how to learn if they are delivered.
The basics of managing orders, refunds, comps, discounts and more.
Common questions about how to make changes to active event settings and activation options.
Information on the various event and banking reports we offer, including questions about the Dashboard.
Learn about how to access your customer records with purchasing and donation histories.
Event PDF and Thermal Ticket Printing Options
Connect your MailChimp or Constant Contact accounts for email marketing. Common Eventful questions.
Information about how to connect your events to your website and all the Get Code buttons and display options.
Setting up the default settings that are used throughout your entire account like adding your ticket logo and terms/conditions.
All Video Tutorials available from our YouTube channel.
How to use products to sell merchandise or add-ons to your event tickets.
FAQ about pricing and plans for your ThunderTix account.
Stay up-to-date on the latest announcements and software changes.
Covers topics related to the customer loyalty program you can offer patrons.
Understanding how Gift Certificates are generated, redeemed and billed.