Category: Orders
To add products or tickets to an existing order, you'll want to do the following:
For products:
1. From the Order, click on the "Add Tickets and Products" button in the Order Change Actions box.
Screenshot 2024-07-23 at 8.19.37 PM.png 63.12 KB 2. Locate your products by heading to th
If a show is canceled and you are unable to transfer the tickets to future event, you may use our bulk refund for batch refund processing, or you may individually refund each order.
How to perform individual refunds
We offer an excellent video tutorial, Exchanges, Refunds and Voids: Thu
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How to perform individual refunds
We offer an excellent video tutorial, Exchanges, Refunds and Voids: Thu
There are no expenses for canceling an event. You can even refund your customers in full, refund order amounts to a gift card, or even convert purchases to donations. All of these options are available when viewing the order. We also have a batch refund process that can refund all tra
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Batch refunds allow you to refund credit card purchases for all patrons for a given performance with a single transaction. (Note: cash and voucher transactions may be handled individually and separately.)To learn how to perform a mass refund especially for a canceled event, follow the
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Reservations allow you to "reserve" tickets in a customer's name and collect payment at a later date. This is common for venues that block seats in a patron's name, tours that book large groups, or theatres that wish to allow patrons to send a check by mail. We even have automated pay
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- Head to Event Manager > Click on the name of your event > Sell to see the Seating Chart for your event.
- You will then right click on the seat you would like to refund and click 'Select for Refund'. You'll notice the seats highlighted with a black ring around each selected seat for the
You can enter them by placing an order. When you place the order, select Cash as the method of payment. To place an order please navigate to the Event Manager, find your event and begin processing your order. Upon arriving at the checkout page, do the following:
- Click the dollar icon l
You can create a Private ticket type, that can be used for sales at the box office. To do this, please navigate to the Event Manager.
- Click on the name of your desired event
- Click on Select then Tickets and Prices
- Click +Add Another Ticket
- Enter the necessary information and press the Pub
If you would like to display the fees per ticket on your reserved seating events, please follow the steps below:
- Navigate to the Seating Charts tab on the lefthand menu.
- Click 'Edit' on the seating chart for which you would like the fees to be displayed.
- At the bottom of the page, there
We do not allow an exchange after a partial refund has been issued on the original order. This is by design to ensure accurate financial tracking and prevent inconsistencies in order history.
Once a portion of the ticket price has been refunded, the order is considered finalized in te
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Once a portion of the ticket price has been refunded, the order is considered finalized in te
When you get to the checkout page, you have several options available if you find that changes need to be made to the order.
- You can add a round-up donation even after first saying "No"
- You can add a general donation even if no donation was entered when adding tickets to the cart
- You ca
To remove tickets from a reservation follow the steps below:
- Navigate to the reservation order
- Select 'Process or Change' from the Order Change Actions Menu
- Click the trashcan icon next to the ticket(s) you'd like to remove from the order.
- That's it! The ticket will be removed from the o
Patrons have the ability to request a refund from a link provided in their confirmation email. Only users logged into their ThunderTix portal, and with the necessary permissions, can process refunds on behalf of patrons.
To allow patrons to request a refund, follow the steps below:
To allow patrons to request a refund, follow the steps below:
- Hea
Once you've sent over your patron import file and it has been successfully imported by our team, you'll want to send over your Order History Import file. There are a few things to keep in mind as you prepare this file, so we want to provide a breakdown of best practices.
The sole purp
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The sole purp
If you have a customer who would like to process a transaction or donation via Wire Transfer, you will process the transaction as normal. When you get to the checkout screen, select 'Other Payments'.
From the drop down menu, select 'Wire Transfer.'
Once you select 'Wire Transfer' simply
... (continued)Head to Event Manager > Manage > Sell. You should see your seating chart for the event you selected.
If you hover over a seat, we will show all of the seats in that order as notated in the seating chart legend.
This allows you to easily add tickets to an order or show large groups th
An abandoned order is simply an order that was never completed. It occurs when a customer gets to the checkout page and either decides not to purchase the tickets at that time or the time runs out from the 10 minutes allowed.
We provide a feature that will send an email notification wh
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We provide a feature that will send an email notification wh
Yes, you can release a pending purchase from your seating chart! If you've ever had a customer change their mind about seats, you no longer have to wait ten minutes for them to be released.
Simply navigate to the seating chart fort your event and right click on the pending seats. You
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Simply navigate to the seating chart fort your event and right click on the pending seats. You
On occasion, you may need to track external payments in ThunderTix, particularly if you use any payment gateway other than Stripe or Square.
In addition to the Check or Voucher options, the EXT Terminal option is now also available for tracking such payments. It is used in the same m
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In addition to the Check or Voucher options, the EXT Terminal option is now also available for tracking such payments. It is used in the same m
By default, the Orders tab only loads the past 7 days of orders to ensure a fast page load. However, you may use the search feature and date range to hone in on any orders you wish to view.
Search Orders without changing the default dates
- If you enter an Order ID without changing the da
An abandoned order is simply an order that was never completed. It occurs when a customer gets to the checkout page and either decides not to purchase the tickets at that time or the time runs out from the 10 minutes allowed.
We provide a feature that will send an email notification w
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We provide a feature that will send an email notification w
On occasion, customers may begin an order, but abandon it (for any number of reasons). For these situations we have an "abandoned order" email sent to encourage the customer to complete their order purchase.
This email is sent automatically when ALL of the following conditions are met:
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This email is sent automatically when ALL of the following conditions are met:
When you process an exchange and have an order for one amount, and it is exchanged to another event for a lower amount, this second order will have an "Unapplied credit" for the difference between those two orders.
To utilize the unapplied credit, you can convert the unapplied credit
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To utilize the unapplied credit, you can convert the unapplied credit
When you have an order for one amount, and it is exchanged to another event for a lower amount, this second order will have an "Unapplied credit" for the difference between those two orders.
At any time, you may process a refund from the subsequent order for the unapplied credit. Whe
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At any time, you may process a refund from the subsequent order for the unapplied credit. Whe
Yes! We now offer the ability to see all refunded transactions for a customer.
To see the refunded order history for a patron head to Patron Database > Search and Mass Mail. Click on the Customer ID who's refunded order history you'd like to view. Next to Order History, there will be
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To see the refunded order history for a patron head to Patron Database > Search and Mass Mail. Click on the Customer ID who's refunded order history you'd like to view. Next to Order History, there will be
Yes! In addition to allowing customers to process their own refunds and exchanges, they now have the ability to process their own reservations without having to go through the box office!
To enable this feature head to Patron Database > Customer Permissions. There should be a section c
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To enable this feature head to Patron Database > Customer Permissions. There should be a section c
