Category: Orders
You can now easily differentiate between orders that were comped using the "COMP" function versus those comped using a "COUPON" in the Orders Export.
From the Orders Tab on your left-hand menu, if you click on the "Export Orders" button once you've chosen the desired timeframe and oth
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From the Orders Tab on your left-hand menu, if you click on the "Export Orders" button once you've chosen the desired timeframe and oth
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Yes, you can hold back private ticket types from the public.
Say that you have a 10 person capacity and want to hold 2 tickets back in case of walk ups, last minute bookings, etc. There are a few moving parts to ensuring that your private ticket types are not available to the general
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Say that you have a 10 person capacity and want to hold 2 tickets back in case of walk ups, last minute bookings, etc. There are a few moving parts to ensuring that your private ticket types are not available to the general
An exchange of tickets/dates can be done without refunding what the customer has already paid. If you need to change dates for a customer or even change seats for the same performance, watch our video tutorial at the link below:
Exchanges, Refunds and Voids: ThunderTix Video Tutorial
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Exchanges, Refunds and Voids: ThunderTix Video Tutorial
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After a refund is processed, patrons may reach out to inquire about when they can see their refund back in their account. Each payment gateway is a little different.
For STRIPE users: it will take approximately 5-10 business days for a patron to receive a refund.
https://stripe.com/d
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https://stripe.com/d
Add terms and conditions to your checkout
We do not have a "waiver", but we have something that usually suffices. The best way to do this is to add a required checkbox at the checkout page. To do this, please go to the Account Settings from the cog icon in the upper right corner then t
As a logged in user, you may elect to waive fees for any order on the checkout page. In the itemized Order Summary of the checkout page, any per ticket fees will have a checkbox next to each fee. If desired, check the Waive Fees checkbox to remove those from the order. The total will
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You have the option of marking any refund as an "external refund" using the checkbox available prior to submitting the refund. An "external refund" signifies to ThunderTix that you have provided a refund to the customer either in cash, as a check, or directly to the credit card throug
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Only logged in users with the user permission, "Can perform price overrides", may comp orders and change those tickets to complimentary.
Once you have chosen your event and ticket and arrive at the checkout page, take the following steps to provide free tickets with one of two options
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Once you have chosen your event and ticket and arrive at the checkout page, take the following steps to provide free tickets with one of two options
When you, or an administrator, are handling the exchange, you can add a fee of any amount using the price override function.
Increase the ticket price by the amount of the fee
For example, if your ticket exchange came over with a price of $0 for a no fee exchange, you can change the pr
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Increase the ticket price by the amount of the fee
For example, if your ticket exchange came over with a price of $0 for a no fee exchange, you can change the pr
In ThunderTix, you can generate reports on orders made by customers from your website, by agents from your box office, or from Facebook sales.
To filter orders by sale type:
To filter orders by sale type:
- Click Orders
- Under Channel, select the type -- All Channels, Website Sales, Facebook Sales, or Agent
- Specify a
From the Order summary, click on the name or phone to reveal an editable field. Upon saving the customer name or address on the order, the customer record will automatically be updated, too.
You may also enter a new email address or edit an existing one. In those cases, the change wil
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You may also enter a new email address or edit an existing one. In those cases, the change wil
There are many reasons why the browser or referral data is missing from orders such as:
- ThunderTix began collecting browser and referrer data on June 5, 2012. If the order occurred before that date, both fields will be empty of data.
- Any time a buyer has your site (or any page on your s
You can click on the Order ID and change the customer name on the order itself. However, there isn't a way to change the name that appears on the actual PDF eTicket ticket once it's been generated and emailed tot he customer.
You could initiate an exchange from the order to exchange
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You could initiate an exchange from the order to exchange
It sounds like you want to use the exchange feature, to move the tickets from one date/time to another. Please see the following support forum discussion for instruction: Exchanges
It is not possible to delete any existing orders. This is prohibited as orders, coupons, donations, events, and reports are very closely tied, thus dependent on the existence of the orders affecting those items. If you have an order that was created for testing, you can refund the tic
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Yes! You can now take split payments for any order. When checking out, first choose the appropriate payment method for the first payment and then click the option to "Make a partial payment". In the box that appears below, enter the amount of the first payment. Once all of the custome
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Void actions are only applicable to Authorize.net gateway only and completely cancels all tickets and refunds the entire payment when performed within the first 24 hours. A void prevents the transaction from settling. It will simply disappear off of the customer's bank statement in a
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You will want to issue a check and mail it to the billing address in the email confirmation. If the credit card is no longer valid, there is no way to refund money back to it.
Sales tax will remain with the original order. it is done this way, because sales tax is paid monthly to your state agency. If the tax were moved to a different month, your reporting numbers would be inaccurate.
